Customer Care Representative

4 days ago

Sydney, Australia HILTI Full time

**What's the role?**:
We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, Sydney
Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and complaint handling experience whilst supporting process improvements.
This is an excellent opportunity to be part of a fun, collaborative team and propel your career with a Global Leader

**Who is Hilti?**:
We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- Provide a quality customer service
- Customer care handling
- Handle specialist order entry enquiries that are escalated from the Customer Service, Hilti Stores and Sales
- Drive and promote process efficiencies within the Customer Service team
- Conduct root cause analyses and identify gaps in existing processes
- Develop and implement process improvement initiatives that enhance the customer experience
- Achieving excellence in complaint handling

Hilti ranks 11 among the world's best workplaces

**What do we offer?**:
Show us what you’re made of and we’ll offer you:

- Competitive salary base + super + bonus
- An extra week of leave and leave loading of 17.5%
- Option to choose between transport allowance or company car park
- Complimentary access to our gym & pool
- Fun & supportive team
- A diverse, inclusive & world renowned culture
- Work-life balance
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

**What you need is**:

- Inbound Customer Service experience advantageous
- Demonstrated ability to meet deadlines
- Ability to work independently
- Solid understanding of MS Office
- Experience using SAP/Salesforce is advantageous but not mandatory

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next

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