Case Management Associate

2 weeks ago

Melbourne, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
An exceptional opportunity exists for a Case Management Associate to join our Toll Transitions team based in Melbourne. This position supports a team of Case Managers who work closely with multiple Defence families and providers to ensure seamless relocation services across the nation from start to finish.

As a Case Management Associate you will provide dedicated administrative assistance to Case Managers during posting cycle, that supports intensive case management and workflow support. This is an entry-level position, that offers long term career growth and development opportunities, alongside hybrid work arrangements and a positive team environment where you'll feel encouraged to grow.

**As a Case Management Associate, you will**:

- Provide administration assistance to a team of case managers in order to deliver a high-quality end to end relocation experience to relocating ADF members and their families.
- Database reporting, data entry of case records, initial assessment of cases, assigning cases to be actioned by case managers
- Co-ordinating third party suppliers and vendors who provide accommodation, travel, housing, and removal services to members
- Contribute to overall continuous improvement activities, accomplishments, projected activities and business case requirements

**Qualifications**:
***To be successful in this role, you will need:

- Previous Administrative experience, preferably in a large organisation that is service orientated
- The ability to build and maintain effective working relationships with team members and stakeholders in a dynamic ‘operations centre’ environment
- Ability to demonstrate basic competence in customer/supplier negotiation and influence
- High attention to detail
- Excellent communication skills

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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