IT Support Technician Level 1

1 week ago


Greenfields, Australia Whitcroft Full time

Are you passionate about technology and eager to develop your IT skills in a dynamic and supportive environment? At Whitcroft IT, we don’t just fix computers—we build careers. As a Level 1 IT Support Technician, you’ll be at the frontline of IT solutions, working with cutting-edge technology, supporting businesses and individuals, and continuously expanding your expertise.

Whitcroft IT are currently seeking a level 1 IT Support Technician to expand our workforce.

**About us**:
Whitcroft IT was established in 2009, we are a quality and trusted computer repair and service provider for small to medium business in Western Australia, including retail front for students and home users.

Whitcroft IT are authorized resellers for Apple, Cisco Meraki, Hewlett Packard enterprise and Microsoft Surface.
- **IT Support Technician Level 1**_

**Role**:

- Create job tickets with relevant information
- Answer incoming calls
- Installation of new hardware - in store / onsite
- Basic windows installation
- Client data backup
- Windows / Mac servicing

**On the Job Training**:

- Microsoft cloud service
- Ubiquiti networks
- IP Based Voice systems

**Requirements**:

- Excellent communication skills
- Self-motivated
- Ability to work in a team environment
- Strong knowledge of Windows 11 and Mac O/S
- Basic networking
- Software and hardware diagnosis
- Maintain a clean work environment
- Retail sales skills (preferred)
- Police clearance
- Driver's license

**Tool for trade**:

- If you are required to attend sites you will have access to a Tesla Model 3 LR (if unavailable you will be paid kilometre)

**Job Types**: Full-time, Part-time, Casual

Pay: $22.00 - $35.00 per hour

Expected hours: 12 - 38 per week

Work Authorisation:

- Australia (required)

**Location**:

- Greenfields WA 6210 (preferred)

Work Location: In person



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