88-2022 - El1 Assistant Director, Information and
1 day ago
**About the Role**
The focus of the Information and Assistance team is on addressing the challenges and issues faced by individual small and family businesses. We provide businesses with relevant information and help them to better understand their disputes. We provide guidance on dispute resolution, including alternative dispute resolution, and work to promote better practice to avoid issues and disputes. The team works collaboratively and cohesively within a flat structure. All team members have a passion to help small businesses.
The Assistant Director - Information and Assistance is responsible for providing leadership guidance to Case Managers, works closely with our Advocacy Team and contributes to the future direction of our Office.
Our legislation gives us broad powers to support small businesses, gather and disseminate information and recommend the best ways to resolve disputes. The Team is currently working on new and innovative approaches to dispute resolution and the integration of our services across a broad range of dairy, franchising, oil, horticulture, taxation, competition law and general disputes.
The Assistant Director - Information and Assistance is responsible for:
- Providing direct assistance for complex, sensitive and interrelated cases
- Consulting and collaborating with a broad range of stakeholders, including Commonwealth government departments and agencies, state and territory agencies, private enterprises, peak industry bodies and individuals on small business and family enterprise matters related to dispute resolution and better practice
- Providing decision making support based on having a well-developed understanding of relevant legislation, policy and procedures
- Case allocation, their timely progression, and quality assurance of matters with individual case managers arising from small business disputes, including industry codes, Small Business Tax Concierge service and matters referred by Ministers and other agencies
- Canvassing both proven and innovative approaches to help resolve disputes
- Supervising and developing direct reports
- Producing quality assured case information required to satisfy reporting requirements under the _Australian Small Business and Family Enterprise Ombudsman Act 2015_
- Contributing to the scripting and quality assurance of our information line and support resources
- Commissioning and managing the work of mediators and lawyers who provide services under the _Australian Small Business and Family Enterprise Ombudsman Act 2015_
**Skills required**
- Develop productive working relationships with colleagues, clients and stakeholders
- Supervise, mentor and train staff
- Support and engage with the future direction of the Office
- Grasp complex issues, prioritise, and navigate systems and organisations
- Be flexible and agile to meet immediate needs and future challenges
- Energy, positivity and agility coupled with a team-orientated focus
- Personal drive, integrity and flexibility and the ability to inspire others to demonstrate these qualities
**Qualifications and Experience**
- Tertiary qualification(s) in a relevant field, including but not limited to: Business, law, economics or other relevant field.
- Relevant business/work experience in lieu of a tertiary qualification will be considered favourably.
- Small business experience, peak industry body and/or government relationship experience will be considered favourably.
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