Service Advisor

2 weeks ago

Mount Barker, Australia Duttons Full time

35 MINUTES FROM ADELAIDE CBD

Our Mount Barker Dealership provides solid foundations for our 4-strong top ten franchises being Volkswagen, Subaru, GWM Haval, our Used Cars and Holden and Isuzu UTE Servicing.

Duttons is a successful business with over 100 employees and we are seeking a self-motivated, experienced Senior Service Advisor. We are looking for a dedicated person who will create “superior customer service” for our clients and be a positive role model for the team.

Reporting directly to the Service Manager, this is a highly professional, customer focused role which is based on best practice.

Duttons philosophy is to strive for continuous improvement and for being “Genuine and Easy to do Business with”.

What we are looking for:

- Excellent time management skills
- Customer focus at all times
- Sound knowledge of process and procedure
- Strong communication skills
- Positive attitude
- Experience in customer service and/or automotive industry
- Current vehicle drivers’ licence with the ability to drive manual vehicles
- Ideally, you will have experience in dealing with administration and warranty issues.

What the role entails:

- All customer service enquiries
- Invoicing and liaising between the customer and the workshop
- Relate with customers to find out their exact needs
- Identify the make, model and variations of motor vehicles and automotive equipment
- Prepare invoices, including the processing of cash/credit transactions.

What Duttons offer:

- Ongoing development and support
- Dedicated and fun fast-pace working environment, great team culture
- Competitive salary package
- Rare substantial, stable, long term career opportunity with a successful and progressive company.

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