Executive Level 1

**Job Reference Number **22-CHCCDIV-14826

**Classification **Executive Level 1

**Job Title **Clinical Program Manager

**Division **Cancer Hearing and Chronic Conditions Division

**Branch **Hearing Services and Chronic Conditions Branch

**Section **Hearing Voucher Operations Section

**Location **Woden, ACT

**Status **Ongoing

**Employment type **Full-time

**Salary Range **$108,680 - $123,951

**Security Clearance **Baseline (Protected, Highly Protected, Restricted, Confidential)***

**Mandatory Qualifications **Qualifications in Audiology (Masters in Clinical Audiology, or a
Diploma or Bachelor Degree in Audiometry) and membership, or
eligibility for membership, of a Practitioner Professional Body
recognised by the Hearing Services Program is required.***

**Contact Officer Name**:Rob Aked
**Phone**:02 6289 3737

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

The Cancer, Hearing and Chronic Conditions Division is responsible for:

- Being the central coordination point for cancer matters in the department and

managing cancer screening programs and services including producing evidence
- based policy and delivering best practice cancer care initiatives
- The management of the National Cancer Screening Register (NCSR) through our

service provider including the transition of the National Bowel Cancer Screening

Register
- Administering the Australian Government Hearing Services Program (program) and

providing policy advice on hearing health
- Maintaining a range of initiatives and programs to support prevention, treatment

and management of chronic conditions and fund clinical research into chronic

conditions.

**Branch Responsibilities**

The Hearing Services and Chronic Conditions Branch supports eligible Australians with

hearing loss and chronic conditions. Some of the key roles of the branch include

administering the program and developing and providing advice on hearing health. In

addition, the branch also tackles chronic conditions at a national level through policy

development and a range of initiatives and programs to support prevention, treatment and

management. The branch also funds quality clinical research into chronic conditions through

the National Health and Medical Research Council (NHMRC) and the Medical Research

Future Fund.

**Section Responsibilities**

The Voucher Operations Section is responsible for:

- Managing the Hearing Services Online (HSO) Portal and website and monitoring

outages
- Managing hearing service provider accreditation and ongoing contractual

arrangements
- Responding to a high volume of client enquiries through the contact centre
- Resolving hearing service provider complaints
- Providing advice to hearing service providers on the hearing service provider

compliance support framework
- Providing clinical audiological advice across the branch and to external stakeholders.
- Managing manufacturer registration and arrangements under the Deed of Standing

Offer as well as managing and the relationships with device suppliers
- Managing relationships with:

- Services Australia for the Centrelink Confirmation eServices (CCeS) and

Claims Payment Process***
- Australian Taxation Office for the Government Payments Program***
- National Disability Insurance Agency (NDIA) and Department of Veterans

Affairs (DVA) for client eligibility and Provisional Access to Medical Treatment

(PAMT) process.***

**Key Responsibilities**
- Provide high level clinical expertise, within a legislative and contractual framework,

on all aspects of the program and broader hearing health matters to inform

operational program delivery activities, policy development, program reform and/or

compliance activities
- Provide clinical assessments and advice to inform compliance activities
- Provide clinical input to complex enquiries and complaints from stakeholders
- As the manager of a team, implement work plans, manage resources, set work area

priorities, conduct quality assurance activities, oversee performance, and build the

capability of your staff
- Manage the preparation of high-level correspondence regarding complex and

sensitive clinical, policy and program issues
- Manage the preparation of ministerial correspondences, ministerial briefs and

information requests related to the Hearing Services Program
- Undertake horizon scanning and conduct research and analysis to maintain an

awareness of acti