Business Support Officer
1 week ago
***:
This position is required to work onsite for up to five days per week from 50 Lonsdale Street, Melbourne, VIC, 3000
As a valued member of the Customer Care team, you will be accountable to provide a range of business-related administrative and customer service focused support to staff across the Department of Families, Fairness and Housing and the Department of Health, including Statutory Bodies. Using your sound reasoning, problem solving and strong interpersonal and communication skills, you will ensure timely and accurate service through a variety of touchpoints.
The Business Support initiative enables you to work with a team or on a project for up to 8 weeks at a time before rotating between other teams to assist them to meet their business needs. This initiative will encourage you to expand your department knowledge and skills across multiple systems and business units (see DFFH-DH Shared Corporate Services - Common Corporate Support for information on some of these areas) and enable you to share findings and collaborate across teams and other department staff. From this, you will take initiative to provide feedback and recommend improved processes from insights including customer feedback, pain points and experience.
Accountabilities
- Deliver an exceptional customer experience for a diverse range of shared services offered by the Common Corporate Support Branch.
- Provide a range of administrative and project support functions, including but not limited to, payroll and payment services, facilities and assets management; fleet management; technology, information and records management; procurement and finance.
- Utilise corporate systems, databases, spreadsheets and registers using standard software, to support service level agreements.
- Contribute to the development and implementation of improved business practices and processes and support the implementation of new business policies and practices.
- Work flexibly and collaboratively across the business to develop and foster strong positive relationships with stakeholders to facilitate a partnership approach.
- Provide timely and accurate information to enquires via Customer Care (1300 344 727), OurService and other touchpoints, by exercising professional judgement and providing authoritative information and guidance on business processes and associated requirements in accordance with Departmental policies and processes.
- Effectively engage and operate as a member of the Customer Care team, regularly contributing to team meetings, planning, supporting team members and implementing change.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working
Mandatory Vaccination Policy
**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health
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