24/7 Data Centre Technician

2 weeks ago

Melbourne, Australia NEXTDC Full time

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build, and operate world class, industry leading, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head officed, ASX100 listed company we currently operate 12 data centres across Australian 6 cities, with future national and international expansion planned.

Here at NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

**Job Description**:
We are currently looking for a Data Centre Technician to join the facilities team which operates on a 24/7 basis.

Based in West Footscray, the purpose of this role is to support the Facility Management team with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service.

Key Responsibilities include:

- Assist with customer equipment installations
- Attend to Remote Hands requests ensuring they are delivered to specification and within SLAs
- Provisioning of customer supporting infrastructure (power and connectivity)
- Assist with monitoring and maintenance of all critical infrastructure including electrical and mechanical systems
- Ensure that any facility incidents are identified, escalated, and resolved in a timely manner
- General facility maintenance and upkeep, ensuring we deliver a quality service, and the site is maintained in a world class condition for our customers.

**Qualifications**:

- Excellent customer service, communication skills and a 'can do' attitude
- Basic knowledge of data centres, data cabling and cable management
- A passion for learning about data centres and how things work
- Keen interest in solving and fixing problems
- TAFE Cert III in Telecommunications (desirable)

Additional Information
- Opportunity to be a vital part of NEXTDC
- Inclusive, diverse and values-driven working culture
- Hybrid working practices
- Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.

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