Water Laboratory Operations Manager

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
As the Water Laboratory Operations Manager, you will be directly responsible for ensuring SGS Notting Hill Laboratory operation meets the contractual obligations to its clients for their field sampling and laboratory testing services.

Responsibilities include:

- Work closely with our clients to scope out sampling schedule and laboratory testing requirements.
- Acting as a key client contact for SGS on a regular basis throughout the course of the contracts.
- Lead and develop the field and microbiological teams to make sure they have all required inductions, training, job details and equipment to perform their job duties safely and efficiently.
- Develop and manage routine field sampling schedules per contract requirements.
- Respond and act on any client non-routine or emergency sampling and testing requests.
- Submit regular health/safety and lab performance KPI reports to our clients.
- Monitor and report on client satisfaction issues.
- Working together with the sample reception team to ensure samples are registered into SGS LIMS accurately.
- Communicate with clients on any TAT delays, technical and compliance issues.
- Carry out technical and improvement projects as required.
- Develop close working relationship with suppliers of micro consumables and field equipment to ensure cost is managed and to stay informed of developments in these areas.

**Qualifications**:
To be considered for this role your skills and attributes should include:

- Commercial laboratory operation and management experience
- Preferred experience in water testing
- Tertiary qualification in Science, preferably in Microbiology
- Customer service or similar stakeholder management is a plus
- Good time management skills and ability to multitask.

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.