Administration Officer/receptionist

**About us**

Taffy Coaching is a 5-star small boutique coaching centre aimed at delivering high quality coaching service to students. We have a student centric model which means everything we do must have the student in mind. The aim of our coaching is to help students develop confidence, inspire them and achieve results. Whatever we do, results must be demonstrable.

We operate transparently and adapt our teaching to our students. We are always looking for staff who are passionate about helping kids, responsible and are open minded to the way we do things.

If you are successful, you will be offered a highly competitive hourly rate and guaranteed minimum hours per week.

**What will you be doing?**

The vacancy is for an administration / personal assistant. It will be a support function so there will be regular and adhoc tasks involved that are critical to helping our tutors, students and parents

Some of these tasks involve:

- Assist with all queries at Reception desk - this involves fees, payments, enrolment form and take down appointment and messages for staff
- Contact parents of late arrivals
- Assisting with fee payments
- Relief reception - manage enrolment forms, all incoming and outgoing calls ensuring all messages are distributed and visitors directed
- Assist with filing/archive filing
- Assist in opening and closing of business (turn on and off of all lights and aircon/heater, set up projectors and laptops, cleaning and tidying up classroom after use etc)
- Assisting with organisation of team events
- Answering and directing incoming phone calls to relevant staff
- Greeting and directing parents and new customers
- Responding to questions and requests for information i.e. Students, Staff, Parents, Visitors.
- Data Entry
- Scanning and printing of student’s booklets, quizzes, tests and any other documents required
- Other duties as required (eg. marking of homework / quizzes, printing, resourcing)

Be expected to work at least 3 days a week (approx 4.5 hrs starting at 3.30pm for weekdays and negotiable hours for weekends), which can vary depending on your timetable (although we will try to accommodate as best we can, it'll need to be flexible around business needs). During uni break there will be fair amount of work available for the motivated and those with the right skill set.

**Qualification(s) required**

A great deal of the work we perform requires specific knowledge of the education system in NSW. As a result it helps when applicants have completed the NSW HSC. Able to speak mandarin / chinese would also be helpful.

To succeed in this role you will need to be able to critically think on your feet, not just follow processes.

Because of some of the technical questions you can be asked, you will need a minimum mark of:
85+ for HSC Adv Maths

Be willing to travel to our location in Glebe which is conveniently situated 10 mins by bus/ light rail from Central Station; 20 mins walk from USYD

Ability to commit a minimum 5-15 hours per week

Open-minded to the training we provide and how we do things, reliable, confident, able to work without supervision, and punctual.

**Job Types**: Part-time, Contract
Contract length: 48 months

Pay: $25.00 - $35.00 per hour

Expected hours: 5 - 15 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability

Application Question(s):

- What year did you complete the HSC (or equivalent)? What TER/UAI/ATAR did your receive? (This is so we have appropriate training in place for you)

**Experience**:

- MS Office: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected Start Date: 11/11/2024