Installation Administrator

**About our Organisation**

**Trend Windows and Doors**, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

**About our Opportunity**

This role plays a pivotal role in our a customer service culture that represents our company brand with pride. This role and the team you're apart of is the last touch point for our customers. Therefore your primary goal is to ensure customer needs are not only met but exceeded while maintaining operational efficiency.

Typically your day will involve:

- contacting customers via phone to confirm scheduled installation
- promptly responding to customers’ phone enquiries, troubleshooting any issues that arise
- processing daily orders
- ensuring all daily planned service and installation requirements are actioned
- providing after sales support and manage warranty resolutions
- ensuring all daily and cycle procurement requirements are actioned to meet our customer service commitments along with maintaining minimum stock levels

**About you**

We’re looking to leverage your excellent interpersonal and communication skills. You will be a committed team player who contributes to a positive work environment, who is pragmatic in your approach to providing quality customer service. You need to be confident on the phone and enjoy contacting customers as you schedule in installations. You also need to be comfortable with a role that has a high volume of data entry, you need to be computer savvy to utilise various Microsoft programs and SAP CRM.

You will have:

- exposure to building industry in particular windows would be highly advantageous
- previous exposure or ability to quickly gain competency with our CRM SAP
- desire and ability to develop product knowledge
- experience handling service related escalations, high regarded
- ability to commit to a full-time role Mon - Fri 6:30am - 2:30pm

**About the Benefits**

We will provide you with the required training and you will enjoy continued support from our experienced team. If you are looking for career progression, this is a stepping stone to progress into future opportunities within any area of our business.
- generous discounts on our extensive range of products
- ability to schedule leave every year over the Christmas period.
- additional paid day’s leave on your birthday, even if it falls on the weekend
- flare benefits program - salary packaging, discounts and premium perks
- refer a friend and get rewarded with $$$ through our Employee Referral Program
- opportunities to cross-train, enhance your skills and advance your career.
- Employee Assistance Program access

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI