Direct Servicing Advisor

7 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

**Your new company**
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

**Your new role**
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Service Advisor (Credit Cards). In your new role as a Credit Cards Servicing Advisor, you will be responsible for providing exceptional customer service to every customer who have credit and debit card enquiries.

On a day to day, you will:

- Be the first point of contact for customers who have questions regarding their credit and debit cards
- Provide exceptional customer service and bring your unique personality to every call
- Educate customers around banking products and services whilst providing tailored solutions
- Navigating through multiple different banking systems and tools
- Utilising resources to assist customer enquiries
- Have a good understanding of updated banking policies, procedures, and legislation

This is a 6-month temporary assignment with the view to extend or go permanent and your hourly rate will be $30.95 & super. You will be working an average of 37.5 hours a week. You will be working on a rotating roster between the hours of 8am and 9:00 pm Monday to Friday and on a rare occasion, will be asked to swap out a weekday shift to work on a Saturday (9am - 6pm). This role will be based at 122 Lewis Road, Wantirna South VIC 3152 and free onsite parking will be available. It will be a hybrid working arrangement from home and in the office.

**What you'll need to succeed**
- Experience in customer service such as a call centre, or banking role
- Relevant tertiary degree such as Business, Commerce, Finance, Accounting (preferred)
- Passionate about helping customers
- Proven communication skills, the ability to connect with customers and to assist them with their queries
- Demonstrated attention to detail

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

**LHS 297508** #2681457

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