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**THE ROLE**

As a member of the Shiploads’ team, you are expected to have a high focus on exceeding customer’s expectations of service. It is essential that you convey a friendly and inviting manner with a can-do energetic nature.

The Service Desk Technician is responsible for maintaining and developing the following areas: information systems, provide Level 1/2 PC, network and server support to our fleet. In addition, the role is to research and develop business system improvements through hardware, software and process improvements.

**THE PERSON**
- You will be passionate about retail, gaining satisfaction from successfully assisting the Shiploads’ crew to deliver exceptional customer service.
- You will display a high standard of personal presentation and pride in your work.
- You will be an outgoing, good-natured individual who enjoys interacting with and providing assistance to a wide range of internal and external customers on a daily basis.
- You will be a driven person looking to grow and improve and develop systems and processes.
- At Shiploads we look for unique, inspiring people who understand our Mojo, show this in the way they work, and evolve it.

**OUR MOJO**

At Shiploads, this is how we embark every day:

- we're energetic
- we obsess over our customer
- we have fun
- we're passionate
- we're unique
- we keep it simple
- we're genuine

**JOB DUTIES & TASKS**:

- Information Systems:_
- Install, configure and maintain new and existing ICT infrastructure in the organisation
- Management of information technology and computer systems
- Develop processes and policies to support best practice use of software
- Work with external vendors for network, purchasing and CCTV
- Manage CCTV and alarm systems and develop training systems for users
- Provide recommendations for improvements in technology
- Remotely investigate and troubleshoot a variety of technical issues
- Logging and escalating jobs while collaborating with other support team(s)
- Store Support:_
- Provide daily assistance to stores with hardware and software issues
- Train and develop all crew’s knowledge of software and systems
- Manage routine store preventative maintenance
- Develop process improvements for stores and administration
- General:_
- Strong time management, ability to prioritise
- Ability to work autonomously and within a team
- Comply with all legal and Company workplace safety requirements and standards
- Comply with all company policies and procedures
- Complete any other reasonable duties or Management requests as required

**APPLICATION CRITERIA**

Your fit to our business is extremely important and it should be for you as well.
- Just sending us a resume is not enough_.
We need to know about you and your Mojo.
- **In addition to your resume, in a short cover letter, address the following selection criteria;**_

1. Exceptional communication skills, with the ability to interact effectively with a broad cross-section of people, most importantly, our customers
2. A friendly nature with the ability to perform duties and assist customers with a smile
3. A high level of energy, initiative, self-motivation and discipline, together with the ability to work independently and as a member of a team
4. Ability to perform tasks effectively and efficiently with a high level of attention to detail
5. Effective time management skills, with the ability to prioritise and meet deadlines
6. Knowledge in computer hardware and software systems and programs
7. Knowledge in computer networks, network administration and network installation
9. Effective computer trouble shooting ability
10. What’s something about you that’s unique that your resume wouldn’t show us?

**Job Types**: Full-time, Permanent

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person

Application Deadline: 18/10/2024