Virtual Tesla Advisor, Melbourne
2 days ago
What to Expect
As a Virtual Tesla Advisor it is your responsibility to offer seamless customer service throughout the entire customer journey across all our digital distribution channels. You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat. You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.
What You’ll Do
- To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
- Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
- Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
- Ensure close and tailored communication with customers at all touch points.
- To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
- Ensure excellent customer service and individual solutions for our customer
- Help create, maintain and develop sales and delivery pipelines in line with expectations
- Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
- Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
- Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
- Perform additional responsibilities as assigned to meet business needs
- Manage any additional duties to support wider business requirements.
- Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership
What You’ll Bring
- Experience in providing excellent customer service in a fast-paced environment.
- Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
- Ability to thrive in a team-based environment and achieve common goals
- Great problem solving skills, and strong ability to take initiative and be proactive.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Resilience, adaptability and a constant desire to develop
- Capable of working autonomously as well as in a team.
- Positivity, enthusiasm and a passion towards the mission of Tesla.
- Confident in learning and adapting to multiple technologies.
- Able to communicate, read, and write effectively in the English language on all levels
- Have the required language skills if required by our local markets
- Good knowledge of MS Office
-
Learning & Development Associate - Sales
7 hours ago
Melbourne, Australia Tesla Full timeTesla participates in the E-Verify Program What to Expect - As a Learning & Development Associate you will support Tesla across Australia and New Zealand. Working closely with leadership and stakeholders you will identify, develop, deliver, measure and report on sales and customer experience training to support Tesla’s performance and delivery of our...
-
Vehicle Service Technician, Melbourne
1 week ago
Melbourne, Victoria, Australia Tesla Australia Full time $60,000 - $120,000 per yearWe have an exciting opportunity at Tesla to bring in talented and passionate technicians at all experience levels to work on cutting edge, automotive technologyOur Service Technicians will uphold Tesla's vehicle service standards, ensuring each and every customer receives an exceptional experience. You'll be playing your part in working on the most advanced...
-
Manager, Installation Operations
2 days ago
Melbourne, Australia Tesla Full timeWhat to Expect - At Tesla, our mission is to accelerate the transition to sustainable energy. Integrating Virtual Power Plants (VPPs) into energy networks is a crucial enabler of that mission. We seek an Installation Manager to lead the deployment, operation and growth of Tesla’s VPPs across Australia. To date, Tesla has successfully deployed Australia’s...
-
Retail Operations Coordinator
4 hours ago
Melbourne, Victoria, Australia Tesla Full time $80,000 - $120,000 per yearWhat To ExpectTesla Energy is redefining how consumers interact with renewable energy through innovative retail electricity and virtual power plant (VPP) programs. As a Retail Operations Coordinator, you will play a pivotal role in scaling these initiatives in Australia, ensuring reliable execution of customer-facing and backend processes. This role requires...
-
EHS Specialist, Operational Safety
6 days ago
Melbourne, Victoria, Australia Tesla Full time $80,000 - $120,000 per yearWhat To ExpectReporting to the EHS Lead for Australia & New Zealand, the Associate EHS (Environmental Health & Safety) Specialist, Automotive Sales, Delivery, Service & Collision is responsible for influencing operational safety culture, assisting in managing regulatory compliance documentation and driving overall risk reduction, aimed at driving EHS...
-
Product Launch Manager
2 weeks ago
Melbourne, Victoria, Australia Tesla Australia Full time $120,000 - $180,000 per yearTesla's mission is to accelerate the world's transition to sustainable energy. Residential energy products are a critical component of this mission enabling customers to generate, store, and consume sustainable energy to power their lives. Energy at Tesla is a rapidly growing part of the overall business with hardware products like Powerwall, Wall Connector,...
-
Melbourne, Australia Tesla Full timeWhat to Expect - Tesla is looking for an experienced Field Service Territory Manager based in Melbourne, Australia. This role will work to lead and expand the service operations for Tesla energy products as well as the EV infrastructure network, being actively deployed across Australia & New Zealand. The manager will ensure execution and continued...
-
Melbourne, Australia Tesla Full timeWhat to Expect Tesla is looking for an experienced Field Service Territory Manager based in Melbourne, Australia. This role will work to lead and expand the service operations for Tesla energy products as well as the EV infrastructure network, being actively deployed across Australia & New Zealand. The manager will ensure execution and continued development...
-
Senior Counsel, Energy, APAC
6 days ago
Melbourne, Victoria, Australia Tesla Full time $120,000 - $200,000 per yearWhat To ExpectTesla is looking for a Senior Counsel, Energy Products (APAC), based in our Sydney or Melbourne offices, to support the growth of our business in the Asia-Pacific region.This role will focus on major projects, energy, construction, corporate, technology and other related matters with an emphasis on our commercial & industrial and utility-scale...
-
Product Manager, Megapack, APAC
7 minutes ago
Melbourne, Victoria, Australia Tesla Full time $120,000 - $180,000 per yearWhat To ExpectTesla is accelerating the world's transition to sustainable energy through electric vehicles and energy solutions. Our energy business designs and delivers high-performance grid-connected and off-grid storage products, including Megapac, our utility-scale battery energy storage system.We are seeking an experienced Product Manager to define,...
