Patient Services Assistant

2 days ago

Heidelberg, Australia Austin Health Full time

**Reference Number**:2068**Category**:Administration and support**Department**:ICU, Emergency & Endocrinology**_Are you a current Austin Health employee?_**
- Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.**About the Intensive Care Unit**
- The Intensive Care Unit (ICU) is a 35-bed unit with 30 funded ICU beds which opened in June 2005. The Unit is an amalgamation of the old ICU and the Cardiac Surgery Recovery and is an impressive upgrade in equipment and facilities for staff and patients. The unit is known for providing treatment to a broad range of patients, including liver transplants, spinal injured patients, neurosurgical, thoracic, cardiac surgery, general medical and liver failure. It provides care for more than 2000 patients per year. There are approximately 200 nursing staff, 35 medical staff and 7 admin staff working in the Unit.**About the role**
- Patient Services Assistants (PSA) play a vital role in the health care team. The role is required to carry out duties so to assist in the maintenance of a clean and safe unit environment for patients, visitors and staff as well as assisting nursing staff in the areas of patient transport. The role takes direction from the PSA Supervisor with the priorities set by the Nurse Unit Manager or the nurse in charge on a shift. The PSA role has direct contact with patients and the public, so it is a requirement that confidentiality, empathy and courtesy are always demonstrated. Staff will be required to work in all areas of The Intensive Care Unit as allocated by the PSA Supervisor on a rotational roster that covers services on a 24/7 basis, covering all public holidays.**About you**
- As the Patient Services Assistant, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.- To be successful in this role, you'll bring with you:
- Willing to work in a hospital environment with sick people
- Flexible attitude
- Willingness to carry out all PSA duties and tasks and work in a team
- Use initiative and to prioritize tasks and problem solve
- Physically capable of undertaking the full range of PSA duties
- Basic verbal and written English skills
- Up to date COVID Vaccination

**Our benefits**
- Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

**Work with us**- **Interested in finding out more about this opportunity? Read the **position description** **for further details.**

**Application closing date: 9/12/2024

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