Service Development Consultant

**_Position Description _**
**_Service Development Consultant _**

**_Reports to: _**Senior Service Development Consultant

**_Directorate/Department: _**Client Services

**_Location(s): _**Primarily based at Mount Barker however will travel to
regions as required

**_Number of direct reports: _**As per organisational structure

**_Employment Type: _**Full-time Permanent

**_Salary/Award _**Level 4 - Social, Community, Home Care and Disability
**_Classification: _**Services Industry Award 2010
- Community Living Australia has charitable status for _
- Fringe Benefits Tax purposes and is therefore able to _
- offer taxation benefits through salary sacrifice.- Position Purpose _

The Service Development Consultant is the designated point of contact for potential and
existing clients, their families and/or representatives enquiring about designing services to
meet their individual support needs.

The position is responsible for the implementation of coordinated intake and review
processes that identify client support needs including co-designing supports, development
of service quotes, client agreements and the collation of client specific data.

This position will specialise in supporting clients, and their families and / or representatives,
and Regional Teams through the Supported Independent Living (SIL) NDIS processes
including submission, implementation and reviews.

The Service Development Consultant instils confidence in potential and existing clients and
stakeholders to choose Community Living Australia as their provider of choice.
- Principal Duties _
- Promote the unique value proposition of Community Living Australia
- Act as a resource for all regions in coordinating and implementing new client

intake and review of all existing client plans, especially Supported Independent
Living (SIL) clients
- Obtain accurate information for client case files and organisational records within

a person centred active support framework
- Determine clients' eligibility for the organisation's services and referring potential

clients to other more relevant services if required.
- Promote the dignity of and positive image of clients within their communities,

maximising the opportunities for clients to participate in and contribute to the
communities in which they live
- Link with Clients and their Families, Local Area Coordinators and/or Support

Coordinators (as client representatives) to facilitate access to community
resources
- Develop support plans for clients consistent with NDIS plans (or other relevant

funding sources) to ensure achievement of key outcomes and goals and present
to clients (or their representative) for approval
- Liaise with appropriate internal stakeholders to develop appropriate quotes that

meet the needs of potential clients and the organisation’s requirements
- Work within constraints of funding levels in line with each client
- Conduct initial support assessments as needed and support Team Leaders to

perform risk assessments with clients or their representatives
- Ensure effective and professional communication with the Regional Manager and

provide monthly service reports
- Liaise with Regional Teams around actioning new or revised client services to

ensure positive intake and commencement of service delivery
- Liaise with internal and external stakeholders to ensure successful facilitation of

NDIS plans (or other funding source outcome requirements) and support client
outcomes
- Identify key market gaps and inform sustainable service model development to

meet the needs of potential clients, especially in accommodation services
- Provide dynamic feedback as to why individuals may not choose the organisation
- Undertake exit interviews with clients who choose to move their service from

Community Living Australia to inform continuous improvement strategies
- Undertake all quality and safeguarding requirements as prescribed by the NDIA
- Oversee and support the Service Development Officer to perform required duties

and provide guidance as required
- Inform and suggest improvements to internal systems used to access clients

plans, track funding and facilitation of services
- Work collaboratively with peers and colleagues, across the organisation, to

achieve organisational objectives
- Champion organisational values and culture to ensure the affiliated behaviours

are demonstrated across the organisation
The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.

**_Core Competency/Capability _**
- (NDS - DSD 5) _
- These six core competencies are the capabilities that need to be demonstrated in order for _
- the incumbent to be functional in their role and links to the NDS competency framework.- Sector & organisation purpose and values _
- A thorough practical working knowledge of human rights based approaches, the

individual and community context, and sector and organisation purpose and
values. Within the team is able