SAP Service Delivery Manager

5 days ago

Adelaide Region SA, Australia DyFlex Solutions Full time

DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support. Recently, we have been awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and SAP Australia Partner Excellence Awards for Move to SAP S/4HANA.

Service delivery is a key function for our business to execute and deliver SAP solutions service and change requests as well as projects across a diverse range of industries. You will contribute to our practice business strategy and direction, ensuring that objectives as well as business goals are met.

**Tasks and Responsibilities**:

- To project manage the execution of single and multi-disciplinary SAP service requests and small projects for the Adelaide Region including service and project planning, tracking, and oversight to ensure customer requests are completed on schedule and within budget
- Prepare and monitor task schedules and timelines resulting in an on-time and on-budget delivery to our customers
- Manage, interact with and if necessary direct all relevant project and support consultants to ensure all client's expectations are met.
- Manage the processes associated with an effective and functional document control system including but not limited to Project Management hand-over, Service Delivery timelines, Administration, Documentation, Customer Support and Project Closures
- Facilitate regular aggregated internal Project and Service management progress reporting
- Liaising and negotiating with all relevant BPOs of our customers about contractual requirements
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

**Skills and Experience**:

- Proven experience of at least seven years in the delivery of small to medium scale, complex IT projects in the SAP environment
- Demonstrated experience managing a service helpdesk in the SAP domain performing planning, tracking, and oversight to ensure deliverables are completed on schedule and within budget
- Experience working with productivity and methodology tools that increase project efficiency and effectiveness
- Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project and service phases
- Exemplary communication, time-management, analytical and problem-solving skills to interact with all relevant stakeholders
- Good human relations and leadership skills to train, guide, motivate and mentor the work of project personnel
- Mastery of ITIL (Information Technology Infrastructure Library) process including knowledge of escalation procedures, incident management, and other disciplines related to service delivery

We can offer work on some of the most interesting SAP projects giving you the opportunity to expand your skillset, grow and develop with our organisation working with a great hands-on team. We focus on continually improving ourselves - we are a leading SAP Gold Partner in the region.

**Legal right to work in Australia is a pre-requisite** and given the requirements of the role the Adelaide office is the preferred location for this role.

  • Sap Service Delivery Manager

    4 days ago

    Adelaide, South Australia Dyflex Solutions Full time

    DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support. Recently, we have been awarded Partner of the Year for...

  • SAP Project Manager

    7 days ago

    Greater Adelaide SA, Australia Delivery Centric Technologies Full time $90,000 - $120,000 per year

    ROLE: SAP Project Manager LOCATION: Adelaide Experience: 5 years ResponsibilitiesEnsure that the Solution Architecture and Design meet functional requirements and internal guidelines, coordinating design inputs across Domains. Manage action items - includes identifying, prioritizing, assigning, monitoring, and controlling action items throughout all phases...

  • SAP Manager

    4 days ago

    Greater Adelaide SA, Australia Santos Ltd Full time

    **About Us** Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States. At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world...

  • Service Delivery Manager

    7 days ago

    Adelaide, South Australia My Plan Manager Full time $80,000 - $120,000 per year

    Exciting OpportunityClient Services- Service Delivery ManagerThe Service Delivery Manager will use the exceptional leadership skills to enable and drive their team to deliver the highest standard of service and care to clients and providers, while maintaining sustainable levels of productivity The Service Delivery Manager will support their teams to work in...

  • Sap Manager

    3 days ago

    Adelaide, South Australia Santos Ltd Full time

    **About Us**Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time.Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States.At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise...

  • SAP Asset Management Specialist

    2 weeks ago

    Greater Adelaide SA, Australia KPMG Full time

    This role is a national position, welcoming applicants from any city in Australia that hosts a KPMG office. **Your Opportunity** As a member of the _SAP Practice _in KPMG_,_ the SAP Engineering Asset Specialist will play a crucial role by: - Delivering customer facing presentations and workshops and building excellent relationships with all stakeholders...

  • Senior Account Executive

    2 weeks ago

    Adelaide, South Australia SAP Full time

    Senior Account Executive - SA Public SectorSAP role: Senior Account Executive - SA Public Sector in Adelaide, South Australia. This position focuses on prospecting, qualifying, selling and closing new business with existing and net new customers within the SA Public Sector.OverviewWe're builders touching over 20 industries and 80% of global commerce. The...

  • Senior Account Executive

    2 weeks ago

    Adelaide, South Australia SAP Full time

    Senior Account Executive - SA Public SectorSAP role: Senior Account Executive - SA Public Sector in Adelaide, South Australia. This position focuses on prospecting, qualifying, selling and closing new business with existing and net new customers within the SA Public Sector.OverviewWe're builders touching over 20 industries and 80% of global commerce. The...

  • SAP Consultant

    7 days ago

    Greater Adelaide SA, Australia Deloitte Full time $90,000 - $120,000 per year

    Date: 31 Aug 2025Location:Adelaide, SA, AUDepartment: Technology & TransformationDescription:Job Requisition ID: 39301SAP Consultant (PMO)Salary packaging – to suit your personal and financial circumstancesBuy and sell leave – purchase up to 6 weeks of extra annual leaveSubsidised professional qualificationsFrom day one at our firm you'll be considered...

  • Senior Account Executive

    4 days ago

    Adelaide, South Australia Sap Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to...