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Policy Administration Specialist

2 weeks ago

Newcastle, Australia nib health funds Full time

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about Diversity, Equity and Inclusion

Let’s talk about this role

As a Policy Administration Specialist you will be responsible for providing administrative and organisational support through ensuring the health of nib’s customer policies. This is done through effective, efficient and accurate processing of policyholder information.

You will initially provide accurate and timely data entry, then transitioning to providing more technical support for complex policy and legislation enquiries and activities.

More specifically you will:
- Processing high volumes of data- Communicate, both written and verbal, with a variety of internal and external stakeholders and other Health Insurers- Accurately and efficiently process customer policy information exceptions, manual customer policy information, and other related functions including:
- Transfer Certificate Requests- Failed joins online, broker joins and amendments- Failed correspondence fulfilment- Accurately calculate Lifetime Health (LHC) refunds for members and provide detailed responses to members- Accurately and efficiently action complex member policy information exceptions. Including remediating compliance issues that affect member’s policies

Let’s talk about you

You consider yourself a motivated self-starter with experience in a similar administration and/or data entry role. You will be able to think outside the box with complex scenario’s and determine what legislation applies and when. You’re savvy with technology and eager to investigate why the system is coming up with errors and problem solve to fix it.

Furthermore, you will have:
- Competent on Lifetime Health Cover Loading & Australian Government Rebate entitlements- High data entry skills- Sound knowledge of processes Health Insurance documents- High knowledge of Excel- Ability to break down the complex into understandable language for relevant stakeholders and members

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.