Local Host

2 weeks ago

Melbourne, Australia Veriu Full time

Casual
- Melbourne | Local Host | $28.08 casual base rate plus penalties/loadings**Job Location**: Punthill Williamstown**Job Title**:
Local Host

We’re a rapidly growing Australian Hotel Group in the early stages of expansion. From humble beginnings, our brand was founded out of a passion for connecting travellers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 17 hotels across Queensland, New South Wales and Victoria.

**Welcome to Punthill Williamstown**:
Perfectly located hotel in the heart of Williamstown The hotel of choice for corporate, long-stay and leisure travellers.
- 50 studio, one and two bedroom apartments with kitchen facilities
- Onsite gym
- Rooftop deck / leisure space
- Conference room
- Free staff parking & close to public transport.

**Our amazing Hotel Receptionists (AKA Local Hosts)**:
Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
- Provide creative resolutions to complaints and problems
- Be a Local Host, knowing the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
- Respond to emergency situations in a safe and professional matter
- Identify & explore opportunities to increase the number of returning & new guests
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

Our hotel isn’t open 24/7 so no overnight shifts are required unless in exceptional circumstances.

**Joining Veriu Group**:
You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track junior hotel management program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network (QLD, NSW & VIC)
- Discounts on private health insurance
- Access to our Employee Assistance Program
- Plus more

You’ll thrive on our team if your approach to life is founded on strong relationships, using an ownership mindset, and driving your self-growth, all while staying true to you.

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