Teaching Support Officer

**Job no**: 525757

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Administration, Research Administration support
- **One of Australia’s leading research & teaching universities**:

- **Vibrant campus life with a strong sense of community & inclusion**:

- **Enjoy a career that makes a difference by collaborating & learning from the best**

**At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.**

The School of Chemistry at UNSW is recognised nationally and internationally, for producing world-class fundamental and applied research in the field of Chemical Sciences to address real-world challenges. The School's research is focused on five key themes: Health, Energy. Advanced Materials, New Chemical Frontiers and Knowledge Exchange.

The Teaching Support Officer is primarily responsible for providing administrative assistance to the academic and technical teaching staff in the School of Chemistry and acts as the first point of contact for prospective and existing undergraduate students, providing high quality advice and support to the School’s undergraduate community. As part of a team of support staff, the Teaching Support Officer will contribute to the administrative function of the School relating to undergraduate activities and support the School Manager by reporting data key to the operational and strategic management of the School.

**About the role**
- **$82K - $103K** plus 17% Superannuation and annual leave loading
- Continuing
- Full time (35 hours)

The role reports to the School Manager and has no direct reports.

**LEVEL 5**:
**Specific responsibilities for this role include**:

- Staff the School’s main reception desk, acting as both the friendly first point of contact for students and teaching staff with queries and requests and as a triage point for the School and Tier 3 escalation point. Monitor shared mailboxes for general enquiries, responding or escalating further as required.
- Provide general administrative support by managing and distributing school stationery supplies and providing technical assistance with printing and education technology equipment.
- Provide input to and/or produce various marketing materials including websites, posters and brochures and update the School’s main website and intranet as required.
- Term Planning and Class Maintenance activities including timetabling and class scheduling, creation of online Moodle courses, coordination of the myExperience survey process and administration of the Learning Management System (LMS) to support the School's Technology Enabled Learning and Teaching (TELT) activities.
- Monitor and report on current and forecasted enrolment numbers and class utilisation to assist the School with future term planning.
- Responsible for assessment planning, collating exam papers from academics, and coordinating submission of grades in line with School and Faculty procedures and timelines.
- Coordinate in-term tests, final exams, online distance, supplementary and ELS exams as required, including coordinating venue bookings, invigilation and support for early or late tests and exams extending beyond core hours.
- Process casual academic job offers and salary claims.
- Support the HDR Support Officer and Postgraduate Coordinators in delivering the full range of HDR related activities including onboarding, managing scholarships, Student Travel Support, HDR review scheduling, and HDR population tracking, space management and IT software licencing.
- Support other needs of the School including Outreach activities, purchasing, and event coordination, coordinating the Bridging course, arranging guest lectures, supporting Work Integrated Learning (WIL) programs as required.
- Ensure compliance with regard to confidentiality and ethical practices and ensure privacy is maintained in carrying out day-to-day operations.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.

**LEVEL 6 (in addition to the above)**
- High level management of the casual academic recruitment and pay claim process in liaison with course convenors and academic hiring managers.
- Higher level oversight and management of processes relating to ECLIPS updates, student examinations, casual academic payments, timetabling, class management, academic information system updates, the myExperience surveys, and examinations.
- High level administrative support of the Teaching Committee, scheduling and minuting meetings.
- Apply, interpret and proactively advise on policies, systems, manuals, rules, procedures and guidelines relevant to teaching support activities across the School and casual academic engagement including recru