Retail Pharmacy Assistant

park centre pharmacy

**Position: Pharmacy Assistant**

Employee name:
Start date:
Reports to: Pharmacist on Duty

**Responsibilities**

**_Sales and service _**

▪ Provide customer service to customers including greeting and serving customers, address a range of customer service enquiries and routine customer problems.

▪ Undertakes all correct procedures when processing cash, cheque or credit card transactions.

▪ Maintain awareness of and promote in store promotions and where possible generate customer interest.

▪ Assist in the supply of Pharmacy and Pharmacist Only Medicines within the pharmacy by using the required questioning protocols, referring the customer to the pharmacist if required and providing pharmacy medicines, health care information and self-care practices where trained.

▪ Assist in the delivery of quality customer service to pharmacy customers by assisting in determining the customer needs, providing information on pharmacy products and services, matching product to customer needs, finalising the sale and providing after-sales service.

**_Pharmacy image _**

▪ Assist in maintaining a clean and tidy appearance in the pharmacy.

▪ Convey image appropriate to pharmacy.

▪ Assist in maintaining stock presentation, including cleaning and shelf labelling.

**_Handling non-dispensary stock _**

▪ Ordering, receiving, and handling of stock including accepting and checking of stock, storage and handling processes, re-stocking pharmacy shelves and presentation of stock in the pharmacy as directed.

▪ Complete all necessary stock takes.

**_Safety and security _**

▪ Comply with procedures to meet occupational health and safety requirements.

▪ Report potential breaches of the above to the pharmacy manager.

▪ Follow infection control guidelines and use safe and hygienic practices to control and minimise the cross transmission of infection in the pharmacy

park centre pharmacy

**_Staffing and staff performance _**

▪ Conduct themselves in a manner which reflects honesty, loyalty and integrity whereby their expertise in the pharmacy profession is enhanced.

Legislation and associated Codes of Practice and ensure compliance with the Equal
Opportunity and Discrimination legislation.

▪ Attend and participate in training sessions as directed

▪ Attend and participate in meetings with staff and management as required.

▪ Advise management of any period of absence caused through illness, emergency or any other reason as soon as practicable.

▪ Comply with all policies and procedures in place in the pharmacy.

▪ Build relationships with customers and provide professional customer service, in response to customers' needs, at all times.

Any other duties as required by the employer

**Limitations of Position**

May not sell below established discount limits.

Must follow the company's policies, procedures and ethos.

Cannot partake in any activities which would be deemed as a conflict of interest in your role with the pharmacy.

Must not participate in serious misconduct as this will lead to termination of employment.

Where there is a dispute between yourself and a team member, customers or suppliers this is to be referred to your manager at the earliest instance.

Cannot dispose, sell or purchase any capital asset without approval of the manager.

Cannot commit the company to any promotion or sponsorship without approval of the manager.

Cannot commit to any advertising without approval from the manager.

**Authorities for the position**

Nil

**Salary**: $25.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)
- Retail Pharmacy Assistant: 1 year (required)

Licence/Certification:

- Full Driver Licence (required)

Work Location: In person