Care Manager

1 week ago

Mandurah, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As a Care Manager, you will be responsible ensuring the highest quality of care for both potential and existing clients. This role requires you to manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery. Based in our Mandurah office, you will champion the best interests of our clients while driving the achievement of our business goals.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Birthday Day Off
- Car & phone allowance attached
- Personalised development plans consisting of 1:1 Coaching, internal training, conferences and workshops

**Key Responsibilities**
- Planning, managing, coordinating, and reviewing client goals.
- Actively communicate with team members and clients to develop care plans.
- Formalise agreements with the client and client’s family about the care services to be provided and costs involved.
- Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about Caregiver Performance.
- Meeting with clients and their families face to face to discuss and review current care plans and goals.

**About you**
- Previous and relevant experience working with seniors or aged care.
- Great customer service manner
- Highly efficient and organized with proven time management skills.
- Able to work under pressure and multitask shifting priorities.
- Strong written and verbal communication skills
- Administrative experience and competent in using computers and systems
- Must hold a valid Australian Driver’s Licence

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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