Guest Service Agent

1 week ago

Perth, Australia The Ritz-Carlton Full time

**Job Number** 22141075

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**About the company**:
The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events.

All of the hotel’s 368 guest rooms - including ten Club Suites, eight Westin Suites, five Executive Suites and one Presidential Suite. More than 2,300 square meters of versatile event space; all equipped with cutting-edge technology, including Grand Ballroom.

Note, this is an overnight position.

**Your duties will include**:

- The check in and check out of hotel guests,
- Maintaining guest accounts
- Taking reservations when required
- Assisting with all guest enquiries and directing internal and external phone calls.
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
- Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
- Supporting guests with our new generation food options.

**Skills & Experience**:
Your skills and experience will include:

- Competent with Word, Excel, PowerPoint and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an electric personality
- Articulate and confident
- Passionate about a career in hospitality management

**What you will enjoy**

Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Flexible working
- Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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