Scheduler / Coordinator

1 day ago

Gosnells, Australia Bright Hope Care Full time

**Coordinator/Scheduler**

**Location: Perth**

**Employment Status: Part-time**

Work from home / Office

We are currently looking for a motivated and enthusiastic coordinator to join our rostering team based in Perth.

We are looking for a self-starter who is tech savvy, has experience with Microsoft office and outlook, has experience with a client database, is a quick learner and comfortable in asking questions and working as a team, has a professional manner and great communication skills. You will have a positive attitude and friendly and welcoming personality, as you will be first point of contact, for our organisation.

In this role you will be responsible for creating and maintaining rosters to ensure that services are delivered efficiently and with regards to customer needs and worker availability.

Your main responsibilities will be to:

- Develop and manage customer schedules in conjunction with workers availability.
- Provide a courteous, knowledgeable and reliable liaison between customers, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
- Promote a positive relationship with staff and be a source of knowledge to them whilst complying with our policies and procedures and operate in accordance with the organisational directives.
- Respond in a timely manner to roster or scheduling of service queries, identify changes in client needs, liaise with service consultant or community team to triage changes in client service needs
- Manage the day-to-day activities as directed by management, with a flexible and team driven approach.
- Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
- Ensure notes, correspondence and documentation are accurate and updated in a timely manner
- Ensure any concerns/incidents/hazards are dealt with promptly and professionally

To be suitable for this role you must have:

- Ability to negotiate with all stakeholders
- Excellent and demonstrated customer service knowledge and skills
- Strong written and verbal skills along with active listening
- Willingness to undertake NDIS workers screening check
- Willingness to undertake national police check and working with children check as part of the pre-employment checks.
- Knowledge of current social services sector, including client-centered care, is an advantage but not essential
- COVID Vaccine Certificate
- Experience with rostering/scheduling staff would be favourable but not essential

No qualifications required, however preferred experience in rostering or experience with Aged Care or Disability.

Previous support worker experience will be beneficial

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $45,384.40 - $80,199.14 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Shift work

COVID-19 considerations:
All staff are required to adhere to COVID protocols and restriction in place in Western Australia.

Ability to commute/relocate:

- Martin, WA 6110: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

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