Officer, Training

Ding Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.

**About this opportunity**

We are looking for an experienced Training and Assessment Officer to deliver Passenger Experience training packages, including Authorised Officer and CSE inductions, development days and other passenger experience training and assessment requirements. Reporting to the Advisor, Development, Passenger Experience, a typical week in this role involves:

- Providing quality training and assessment to ensure that employees develop and maintain required competencies and knowledge according to role requirements
- Provide information, reporting and advice on operational issues, to assist in the development of effective training packages that ensure the transfer of technical skills and competencies to employees
- Assist with the evaluation/audit of training and assessment services to ensure compliance, best practice training and adult learning principles, training policies and procedures, and industry standards, and relevant legislation and regulations.
- Assist with the development and maintenance of training materials and manuals, ensuring compliance with endorsed standards
- Maintain Training and Assessment documentation, in accordance with appropriate records management systems and procedures and legislative requirements
- Complying with Workplace Health and Safety policy and practices and contribute to the identification and control of occupational health and safety risks and/or hazards in the workplace

**About you**

Ideally you will have:

- I Certificate IV in training and assessment (TAA or TAE) (or be willing to obtain)
- A Certificate III in Public Transport Customer Service and Compliance (or be willing to obtain)
- Knowledge of the Transport Act, and occupational health & safety practices and policies
- Knowledge and understanding of training needs analysis and evaluation processes
- Sound training, coaching and assessor skills
- Highly developed conflict resolution skills
- Highly developed written and verbal communication skills
- Competence in the use of PC’s, Microsoft Office and other role specific software packages

**Why Yarra Trams?**

Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne’s biggest icon Additionally, you will receive:

- A Free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional Development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
- Paid Parental leave and paid superannuation for primary caregivers

**About Yarra Trams**

Our passengers, community, people, and operations are the four foundational pillars of our organisation, which help us to continuously improve and deliver safer, better, and more efficient tram services across Melbourne.

As the proud operator of the world's largest tram network and integral part of Melbourne's transport network, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.

**Please note**, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses) unless they have a legitimate and lawful exemption. Evidence of your COVID-19 digital vaccination or exemption certificate will be required.