Emergency Operations Support Officer

**Job no**: 887061
**Work type**: Casual
**Location**: Adelaide CBD
**Categories**: Administration, Business and Management, Emergency Services and Emergency Management
- **Salary: ASO2 / $58,709.00 - $63,154.00 p.a. (+25% Casual Loading)**:

- **Casual Engagement**:

- **Eastwood / 5063**

**About Us**:
SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.
- Our Vision_: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.
- Our Mission_: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.
- Our Purpose_: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

**Our Values**:
**_ PATIENT FOCUSED_**: We will put our patients and the safe and quality care we provide them first; in everything we do.

**_TEAMWORK_**_:_ We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

**_ INTEGRITY AND HONESTY_**_:_ We accept and uphold the standards and expectations of our organisation and communities.

**_RESPECT AND COURTESY:_** We will always be respectful and courteous toward our patients, each other, and all those we work with.

**_COMMUNITY COLLABORATION_**: We value our role in the community, and we value the communities we serve.

**_CHANGE READY_**: We know our communities’ needs will evolve and we must adapt to meet them.

**_AUTHENTIC LEADERSHIP:_** We will support leadership development for our people at every level.

The Emergency Operations Centre (EOC) Administration Support Officer role provides support to the operational staff, who provide 24/7 call receipt and dispatch ambulance response to the South Australian Public.

Key responsibilities include supporting roster management, distributing mail, receiving visitors to the EOC, arranging peer support for staff, customer service to members of the public. This is an opportunity to play an integral role in supporting staff who deal with requests for emergency ambulance response.

To be successful in the role, you will enjoy working in a team environment, have attention to detail, exceptional customer service skills and experience using computer-based programs.

Your induction will involve training and mentoring to support learning the skills required to perform the role.

This position requires flexibility to work on a rotating roster, including evenings, weekends and public holidays.

If you are passionate about supporting emergency services staff and thrive in a dynamic environment, we invite you to apply.

**What We Offer**:

- Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
- Giving back to the people of South Australia Play a vital role in enhancing the well-being of our community.
- We take care of you Access to a range of staff and wellness support programs

**Key Responsibilities**:

- Statistical Reporting and Data Analysis:

- Monitor and report on EOC performance against defined indicators and trends.
- Assist with developing relevant databases, journals, and other documents.
- Provide accurate and timely reporting, including ad hoc reporting.

Operational and Resource Planning:

- Assist in coordinating and organizing staffing levels within the EOC.
- Provide reports and information on staffing, activity, leave allocation, and recruitment needs.
- Manage and maintain the rostering database for the EOC.
- Support EOC Team Leaders in staff rostering and reporting.

Administrative Support within EOC:

- Maintain and update EOC administrative systems, including filing systems and work instructions.
- Schedule and coordinate meetings, events, and visitation programs.
- Prepare and distribute meeting agendas, minutes, and relevant discussion papers.
- Ensure up-to-date reference materials are available to all staff.

Counter Disaster Activities:

- Contribute to the well-being of people in South Australia through participation in Counter Disaster activities.
- Attend training programs and exercises to develop necessary skills for disaster and major incident responses.

Occupational Health, Safety, and Welfare:

- Comply with OHS&W and Workers Compensation legislation requirements, policies, procedures, and safe work practices implemented by SAAS.
- Report workplace hazards, injuries, and illnesses promptly.
- Assist in risk assessments of