Manager Complaints Resolution

2 weeks ago

Hobart, Australia MyState Limited Full time

Manager Complaints Resolution

We're looking for a strategic problem solver who thrives on delivering better outcomes. You'll be at the forefront of dispute resolution, ensuring both internal and external complaints are handled with precision, compliance, and care.

This fixed term opportunity covering parental leave is your chance to lead meaningful change, driving a group-wide approach to complaint management that enhances customer satisfaction and operational excellence.

**What You'll Do**:

- Own the complaint resolution framework, driving compliance, risk mitigation, and best-practice processes.
- Engage with internal teams, customers, and industry bodies to influence strategic resolutions.
- Analyse, identify, and act on root causes to reduce repeat and avoidable complaints.
- Lead transformation projects to elevate our complaints management capabilities.

**What You Bring**:

- 5-10 years of leadership experience in banking and finance.
- Deep knowledge of customer complaints functions, industry regulations, and risk management.
- A problem-solving mindset with the ability to drive systemic change.
- The skills to communicate, influence, and lead at all levels.

If you're ready to shape the future of customer experience, we want to hear from you.

**About Us**:
Oh hi We're MyState. You might know us as Tasmania's local bank, but our group also includes TPT Wealth.

Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing quickly, both in and outside of Tassie. It's a really exciting time to join our team. We're determined to do things in ways they've never been done before and make a real difference in the lives of our customers.

We know we're better when we're in this together and only win when our people, customers, and community win too.

Our strategy is bold and brave, and we're growing quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we're looking for?

**MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.**

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