Service Reporting

2 weeks ago

Sydney, Australia Showtime Consulting Full time

**Company Description**

Showtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including government-classified clouds. Our mission is to forge the future with secure, innovative technologies that protect and uplift communities, while our vision is to revolutionise seamless collaboration across domains on an ultra-secure platform.

Our team supports national-scale digital infrastructure uplift projects including secret cloud programs, cyber modernisation, and secure hybrid transformations. Were trusted by Defence, Federal Government, and enterprise organisations to deliver secure-by-design infrastructure that enables mission success.

**The Role**

We are seeking a Service Reporting & Governance Analyst to join our operational support team for a key Sydney-based enterprise client. In this role, you will be responsible for managing service performance reporting, SLA compliance, vendor engagement, and operational governance processes. This position is ideal for a detail-oriented professional who thrives in structured service delivery environments and enjoys working with cross-functional teams.

This is an on-site role based in Sydney, embedded within a highly collaborative and delivery-focused support team.

**Key Responsibilities**
- Prepare and deliver weekly reports on service performance, SLAs, and operational metrics.
- Monitor and track incident, change, and problem management activity via ITSM tools.
- Coordinate with external vendors (e.g., IBM, HCL) to manage escalations and follow-ups.
- Maintain accurate operational documentation including SOPs, workflows, and reporting templates.
- Support internal knowledge transfer, onboarding, and transition activities.
- Contribute to governance processes, service reviews, and continuous improvement initiatives.

**What You Bring**
- 3+ years experience in service reporting, governance, or service delivery support.
- Proficiency in Excel and reporting tools, with strong data presentation and analysis skills.
- Hands-on experience with ITSM platforms such as ServiceNow, Jira, or equivalent.
- Excellent communication, coordination, and stakeholder engagement skills.
- Ability to work independently, manage multiple priorities, and maintain high attention to detail.

**Why Join Us?**
- Work on high-visibility service delivery for enterprise and government platforms.
- Gain exposure to large-scale ICT environments and vendor ecosystems.
- Contribute to secure, mission-critical programs that support national operations.
- Join a team focused on quality, collaboration, and continuous service improvement.

If you're a reporting and governance specialist ready to support enterprise-grade infrastructure programs, we invite you to apply. Join Showtime Consulting and help shape secure and reliable service delivery across critical environments.

  • Service Reporting

    2 weeks ago

    Sydney, New South Wales, Australia Showtime Consulting Full time

    **Company Description**Showtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including...

  • Manager Cyber Risk

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Cyber Risk & Reporting, Ongoing opportunity, flexible work locations + hybrid options available** The Department of Customer Service is looking for a Manager Cyber Risk & Reporting, to join our growing team! **Benefits** - Fantastic ongoing, clerk grade 11/12 Opportunity. - Salary range: $139,787 - $161,663+ super, commensurate with experience. -...

  • Data Analyst

    3 days ago

    Sydney, Australia NSW Rural Fire Service Full time

    **Data Analyst (Performance Reporting and Analysis)** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - RFS Level 8/9 - Attractive annual salary $115,109 - $127,411 p.a. plus 12% superannuation - Location: Sydney Olympic Park (flexible working arrangements considered) **Looking for more information?** Why not...

  • Workforce Reporting Officer

    1 week ago

    Sydney Olympic Park, Australia Ambulance Service of NSW Full time

    **Employment Type**: Permanent Full Time, 38 hours per week **Position Classification**: Health Manager 1 **Remuneration**: $81,581 per annum to $108,532 per annum + super and annual leave loading **Location**: NSW Ambulance, State Operations Centre, Sydney Olympic Park, NSW **Closing Date**: 29 October 2024 **ABOUT US** NSW Ambulance is an integral part...

  • Performance Reporting Analyst

    1 week ago

    Sydney Olympic Park, Australia Ambulance Service of NSW Full time

    **Employment Type**: Temporary Full-Time, 38 hours per week **Position Classification**: Health Mgr Lvl 3 **Remuneration**: $127,150 per annum - $144,444 per annum + super and benefits **Location**: NSW Ambulance State Operations Centre, Sydney Olympic Park **Closing Date**: 19 March 2025 **ABOUT NSW AMBULANCE** NSW Ambulance is an integral part of the NSW...

  • Assistant Reporting

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a part-time Assistant Reporting & Rostering Officer to join our team! **Benefits** - Fantastic ongoing part-time clerk grade 5/6 Opportunity, 21 hours per week. - Salary range: $89,707 - $98,982 (pro rata) + super, commensurate with experience. - Genuinely flexible working arrangements. - State...

  • Reporter

    2 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Overview What's the role? We are looking for an experienced reporter to join the outstanding News.com.au team in Sydney. News.com.au is Australia's leading commercial news site, delivering the biggest news events, from here and the world, and reaching an average monthly audience of over 11.2 million. This exclusively digital news room is powered by a team...

  • Reporter

    2 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    OverviewWhat's the role? We are looking for an experienced reporter to join the outstanding News.com.au team in Sydney. News.com.au is Australia's leading commercial news site, delivering the biggest news events, from here and the world, and reaching an average monthly audience of over 11.2 million. This exclusively digital news room is powered by a team of...

  • Reporter

    2 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Join to apply for the Reporter role at News Corp AustraliaJoin to apply for the Reporter role at News Corp AustraliaGet AI-powered advice on this job and more exclusive features.What's the role?We are looking for an experienced reporter to join the outstanding News.com.au team in Sydney.What's the role?We are looking for an experienced reporter to join the...

  • Manager, Financial Reporting

    1 week ago

    Sydney, Australia BNP Paribas Full time

    **What is this position about?** The Financial Reporting team is a customer focused team; they support the business and client activities of the Operations division of BNP Paribas Securities Services. The team has extensive interaction and dealings with various managers and all teams within the Operations division as well as other internal BNP Paribas...