Customer Service Trainee

7 hours ago

Wollongong, Australia IRT Full time

Customer Service Trainee

**About IRT**

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**

As a **Customer Service Trainee** you’ll undertake studies towards a **Certificate III in Customer Engagement**, including elective choices in Sales. In this position, you will contribute positively to promoting IRT within the community, and assisting our clients while providing excellence customer service.

This position is based between IRT Market Street, and working from home. **The role is full-time working Monday - Friday, 8:30am - 5pm and is on a 2 year fixed term with the possibility of turning permanent on completion.**

**Your work may include**:

- Acquire new customers by qualifying leads and providing information relating to our products
- Use communication skills to answer enquiries/re-direct calls
- Conduct outbound survey calls to current and prospective customers
- Coordinate customer information for respite bookings and referrals to sales consultants
- Arrange for the dispatch of information packages, brochures etc.
- Maintain the database and client files with relevant documentation

**To Be Successful You Will Have**
- A willingness to undertake studies towards a Certificate III in Customer Engagement
- A genuine interest in customer service and sales
- Excellent customer service, communication and interpersonal skills
- An ability to prioritise administrative and telephone tasks
- A high level of accuracy and attention to detail
- Experience with the range of Microsoft office suite of products

**Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Professional and career development opportunities
- Access to free accredited training courses via our very own registered training organisation, IRT Academy
- Multiple career pathways
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness programs

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