Call Coordinator

4 days ago

Rydalmere, Australia Works 4 You Full time

Rate: $27.24 p/h + Super

***Shifts**:

- 8.30am - 5:00pm
- 9:30am - 6:00pm

***Job Purpose**:
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures.

**Key Tasks**:
a) To maintain a high level of customer service by proactively managing calls nationally, through parts ordering follow up, liaison with Logistics, customer contact and updating, to identify necessary procedural changes relating to call handling.

b) Perform all activities within your rostered schedule time

c) Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s

d) Ensure an efficient, professional and friendly telephone manner is used at all times

e) Participate in team meetings to improve productivity, resolve customer service issues and manage workloads

f) Develop constructive and cooperative working relationships with your team, as well as cross functionally

g) Correct logging of Service activities into the Cabrini Technology Group system including the transcribing of OEM calls where required

h) Updating of service activities including but not limited to: technician notes and ordering correct parts where appropriate.

i) Perform closure of service activities by recording correct labour hours, travel and service details including the consumption of all parts usage and costing.

j) Updating of Agent charges into service calls via the mandatory Procure updating routines to correspond to agent invoicing.

k) Work with other CRG team members to ensure monitoring of customer service activities to achieve contracted SLA performance, prompt closure and the accurate invoicing of all service activities.

l) Maintaining an overview of the service call from end to end and ensuring escalations occur in order to maintain optimal service levels.

**Requirements**:
1. Intermediate Ms Office Skills (esp. Ms Excel)

2. Excellent time management skills and experience

3. Possess a minimum of two (2) years’ experience in the customer services industry;
4. Possess good customer service and telephone communication skills;

  • Customer Service Coordinator

    1 week ago

    Rydalmere, Australia Hager Electro Pty Ltd Full time

    **Why join the** **Sales** **department?** Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our...

  • Service Delivery Coordinator

    1 week ago

    Rydalmere, Australia Johnson Controls Full time

    **Job Details** Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the...

  • Customer Service Specialist

    3 days ago

    Rydalmere, Australia Hunter Douglas Full time

    Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...

  • Customer Service Specialist

    3 days ago

    Rydalmere, Australia Hunter Douglas Full time

    Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial...

  • Customer Service Representative

    20 hours ago

    Rydalmere, Australia Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Specialist

    2 weeks ago

    Rydalmere, New South Wales, Australia Hunter Douglas Australia Full time $60,000 - $120,000 per year

    Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial...

  • Service Enablement Specialist

    6 days ago

    Rydalmere, Australia Waters Corporation Full time

    Overview: As a Field Service Coordinator, you will play a key and crucial role in supporting our Waters service teams and our customers across Australia. Our Field Service Coordinators schedule corrective and preventative maintenance for our Field Service Engineers to customer sites. In addition to this our Field Service Coordinators support the field...

  • Metering Deployment Administrator

    20 hours ago

    Rydalmere, Australia Vector NZ Full time

    Metering Deployment Administrator - Full-time **Company Description**: We have two exciting fixed term opportunities available for Administration and Customer Service superstars to join our Metering Deployment Team located in Rydalmere. One x 12 month fixed term and One x 8 month fixed term to cover periods of parental leave. **Responsibilities in these...

  • Technical Sales Expert Project Business

    4 days ago

    Rydalmere, Australia Hager Electro Pty Ltd Full time

    Are you passionate about Sales activities and have got a strong network of panel builders? Are you interested in combination of technical skills, sales expertise and customer-orientation? We are currently looking for our future** Technical Sales Expert Project Business**Sydney Metro based (Office in Rydalmere) for a permanent contract. As a **Technical...

  • Aus Warehouse Operator

    2 weeks ago

    Rydalmere, Australia Natural Factors Full time

    **Job Title**: AUS Warehouse Operator **Department**: Warehouse and Inventory **Business Unit**: Factors Group Australia **Reports to**: Manager, Warehouse, Inventory, Distribution and Logistics **Location**: Unit B, 10-16 South St, Rydalmere, NSW **Pay Schedule**: Hourly **Organisational Summary**: Factors Group Australia Pty Ltd is a leading manufacturer...