
Call Coordinator
1 week ago
Rate: $27.24 p/h + Super
***Shifts**:
- 8.30am - 5:00pm
- 9:30am - 6:00pm
***Job Purpose**:
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures.
**Key Tasks**:
a) To maintain a high level of customer service by proactively managing calls nationally, through parts ordering follow up, liaison with Logistics, customer contact and updating, to identify necessary procedural changes relating to call handling.
b) Perform all activities within your rostered schedule time
c) Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s
d) Ensure an efficient, professional and friendly telephone manner is used at all times
e) Participate in team meetings to improve productivity, resolve customer service issues and manage workloads
f) Develop constructive and cooperative working relationships with your team, as well as cross functionally
g) Correct logging of Service activities into the Cabrini Technology Group system including the transcribing of OEM calls where required
h) Updating of service activities including but not limited to: technician notes and ordering correct parts where appropriate.
i) Perform closure of service activities by recording correct labour hours, travel and service details including the consumption of all parts usage and costing.
j) Updating of Agent charges into service calls via the mandatory Procure updating routines to correspond to agent invoicing.
k) Work with other CRG team members to ensure monitoring of customer service activities to achieve contracted SLA performance, prompt closure and the accurate invoicing of all service activities.
l) Maintaining an overview of the service call from end to end and ensuring escalations occur in order to maintain optimal service levels.
**Requirements**:
1. Intermediate Ms Office Skills (esp. Ms Excel)
2. Excellent time management skills and experience
3. Possess a minimum of two (2) years’ experience in the customer services industry;
4. Possess good customer service and telephone communication skills;
-
Call Coordinator
7 days ago
Rydalmere, Australia Works 4 You Full time**Location**: Rydalmere, NSW **Rate**: $27.24 p/h + Super **Shifts**: - 8.30am - 5:00pm - 9:30am - 6:00pm **Job Purpose**: To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures. **Key Tasks**: a) To maintain a...
-
Call Coordinator
2 weeks ago
Rydalmere, Australia Works 4 You Full time**Location**: Rydalmere **Full Time - Temp To Perm** **Rate**: $29.02 p/h + Super **Shift**: - 8.30am - 5:00pm - 9:30am - 6:00pm **Job Profile**: To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures. **Key...
-
Customer Service Coordinator
2 weeks ago
Rydalmere, Australia Hager Electro Pty Ltd Full time**Why join the** **Sales** **department?** Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our...
-
Sales Order Processing Coordinator
2 days ago
Rydalmere, Australia Page Personnel Full timeFull training provided for the role - Attractive Remuneration **About Our Client**: If you are interested in a career in manufacturing, and want to work for a company that is recognised as one of the best in the industry, then you should consider joining our client. They are a world-class, customer-centric, service-oriented company that has the strongest...
-
Dispatch Coordinator
2 weeks ago
Rydalmere, Australia Labour Connect Full timeLead efficient logistics operations for biotechnological shipments - Exceed customer expectations with timely deliveries and excellent service - Join a dynamic team at and make a difference in the industry **LABOUR CONNECT** **Job Title: Dispatch Coordinator - Logistics** **Location**: Rydalmere **Position Summary**: As a Dispatch Coordinator, you will...
-
Customer Service Coordinator
5 days ago
Rydalmere, Australia Protech Full timeSeeking **x2 Customer Service Officers** to join our International client who specializes in electrical equipment to start ASAP! One of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and dynamic individuals who are...
-
Customer Service Specialist
7 days ago
Rydalmere, Australia Hunter Douglas Full timeHunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial...
-
Customer Service Specialist
7 days ago
Rydalmere, Australia Hunter Douglas Full timeHunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...
-
Service Delivery Coordinator
7 days ago
Rydalmere, Australia Johnson Controls Full time**Job Details** **Job Details** **ADT Security **has a reputation as **one of Australia’s most trusted home and business security companies **with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades. ADT Security is part of Johnson Controls. We are a global...
-
Operations Support Specialist
23 hours ago
Rydalmere, Australia Chubb Fire & Security Full time***We are looking for an experienced Service Coordinator/Operations Support Specialist to join our busy and dynamic team in Sydney on a 12-month fixed term contact.** **The role is located in Rydalemere, which is part of the Parramatta council area of Sydney. With free parking on site and a short bus ride away from Parramatta train station, it is an ideal...