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Customer Service Manager

2 weeks ago

Sydney, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 2,500, a strong focus on safety, long-standing customer relationships and over 30 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

**Description**:
**About the role**:
Reporting to the Operations Manager, the Customer Service Manager is responsible for the service delivery on sites across a range of contracts. To be successful in this role, you will be required to travel occasionally.

The day-to-day operational service delivery is a key component to the success of the customer accounts. It includes cultivating a healthy partnership with all customers within your remit, embedding strong, effective, and efficient safety, operational, and service delivery models to ensure compliance to contractual obligations and fostering a positive culture and team environment amongst all direct reports.

**Key responsibilities include, but are not limited to**:

- Building multiple client relationships
- Account and team Management
- Meet potential customers by growing, maintaining, and leveraging our network
- Research and build relationships with new customers
- Set up and lead meetings between customer decision-makers GJK
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
- Rostering

**Skills and Experiences**:

- A minimum of 2 years’ experience
- High-level MS Office skills (Word, Excel, and PowerPoint)
- Results-oriented
- Experience in managing and developing teams
- Proven ability developing long term strategic relationships with decision makers
- Excellent analytical, written and verbal communication skills
- Good organisational skills, including prioritising, scheduling, rostering & timesheets, time management, complaints handling and meeting deadlines
- Ability to work autonomously
- Ability to understand factors affecting profitability, client feedback and expectations

We are looking for someone who is passionate, approachable, savvy, a team player, problem-solving and has a good sense of humour. This role requires someone who is an excellent people manager, with a collaborative work style and commitment to getting the job done.

**Job Types**: Full-time, Permanent