Guest Services Manager: Ocean Beach Resort

2 days ago

Umina Beach, Australia NRMA Parks and Resorts Full time

**Company Description**
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
**Job Description** Ocean Beach Resort | Full Time, Permanent**

Be the Heart of Holiday Happiness Are you a natural leader with a knack for creating memorable guest experiences? Ready to take charge, inspire a team and be the go-to person for all things guest services? If you’re confident, love variety, and thrive in a lively, coastal setting, this could be your next big adventure

**What you will do**:
As our Guest Services Manager, you’ll be the captain of our Guest Service Attendants (a team of 10 superstars) and a key player in our resort’s leadership crew. Reporting to the General Manager, you’ll:

- ** Lead the Way**: Inspire, coach, and empower your team to deliver top-notch service with a smile. You’ll set the tone, drive standards, and be the escalation point for any curly questions from guests or the team.
- ** Keep Things Running Smoothly**: Oversee daily operations, from rosters to task allocation, ensuring every guest touchpoint is seamless.
- ** Collaborate Across the Resort**: Work closely with other department leaders to keep the communication flowing, making sure everything ticks along perfectly.
- ** Champion Guest Experience**: Jump into conversations with guests, resolve issues with flair, and always look for ways to go above and beyond.
- ** Embrace Variety**: No two days are the same From front desk action to collaborating on new ideas, you’ll love the mix of challenge and fun.

**What you will bring**:

- A reputation for delivering outstanding customer service and sparking genuine conversations with guests.
- Previous leadership experience, ideally in hospitality or tourism, but if you’re a people leader from another industry, we’d love to hear from you
- Confident decision-making, time management skills, and a keen eye for detail.
- A team-first attitude loads of passion, and the ability to lead from the front.
- Flexibility to work a 7-day roster (including weekends and public holidays).
- Confident with systems and experience with CRM systems like Newbook or RMS is a bonus.

**What’s in it for you?**

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

**Know you belong**:

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