Claims Assistant

3 days ago

Newcastle, Australia EML Full time

**Claims Assistant**:
NSW - Newcastle Administration Full Time
- **Use your Administration experience to support our Case Managers**:

- **You will be part of a high volume and deadline driven environment**:

- **Join a vibrant and collaborative team within a rewarding organisation**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,600 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

We are looking for an experienced Claims Assistant to be part of our vibrant team within our **Newcastle office.**

The purpose of this role is to provide administrative support to our Case Managers enabling Employers Mutual to pro-actively & effectively achieve compliance and management of worker’s compensation claims. This position operates in a high volume and deadline driven environment that focuses on the pro-active administration and management of claims.

This will be a** 6-month opportunity which has potential to be extended **and based in the **Newcastle office**, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Providing claims administration support to our Case Managers
- Coordinating medical and travel appointments
- Answering phones, providing customer service, and taking messages
- Typing letters and data entry
- Filing, photocopying and other ad-hoc administrative tasks
- Following up invoices and finalising claims

**ABOUT YOU**
- Previous administration experience in the insurance industry or legal industry is highly desired
- Previous experience in administration and office support
- Competent use of MS Word and Excel
- High level of typing accuracy
- Ability to take direction and a willingness to learn
- Effective communication and interpersonal skills
- Ability to work well in a team environment
- Time management and organisational skills

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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