Account Manager

2 weeks ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- The opportunity to grow and build a practice with the support and guidance of executive stakeholders
- A strong culture underpinned by values that are truly lived every day
- Flexible working environment
- Team of knowledgeable people to work with
- Amazing recognition programs - monthly culture awards, chance to join our all-expenses paid international trip and gift vouchers
- A focus on health and well-being with social clubs, sporting teams, team lunches, and more
- Discounted IT hardware and software products

**The Role**
We are looking for an experienced Account Manager to join our team working in our Sydney Head office. As an Account Manager, you will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction. Having an MSP/Systems Integrator background is highly desirable.

**Key Responsibilities**:

- Meeting with our customers and looking for new business and cross selling opportunities.
- Develop a deep understanding of customer’s business including orchestration of strategic business planning, roadmaps, and workshops on how technology can help address their business requirements.
- Developing customer intelligence and customer relationships to support retention and growth. Ensuring that all our customer contracts are renewed on time.
- Act as the main customer-facing resource for a defined portfolio of customers - including responding to customer requests for information, developing and planning solution presentations and demonstrations, and technical/product guidance in meetings etc.
- Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with other organised marketing activities.
- Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending training courses when required.
- Driving future technology roadmaps for the customer.
- Preparation of proposals, contracts, and tender responses.
- Bid management, interaction with Presales, Service Delivery, and management to design solutions for our customers

**What skills and experience you bring**:

- Minimum 5 years ICT account management experience
- A successful track record of achieving sales revenue targets
- Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
- Consultative sales experience and approach
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated ability to manage the sales process and pipeline
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer.

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