Client Advisor

**Client Advisor**
**(Case Manager) - Home Care Packages**
- Join an amazing team in a leading not-for-profit organization
- Salary packaging benefits to increase your take home pay
- Full-time office-based role in Mitcham

**What YOU do matters**
- Do YOU have a flair for Aged and Community Care? If so, join our team in
- **Mitcham**
***as a
- **Client Advisor (Case Manager)**.
- We have an exciting opportunity for a professional and proactive
- **Client Advisor (Case Manager)** to support our clients in living their best lives. Based out of our
- **Mitcham Hub** and reporting to the Operations Team Leader, this role will manage Home Care Package recipients and other Benetas clients. Your focus will be to build an inspiring culture within the team and develop a positive client experience in collaboration with the
- **Eastern Community Health and Care team**.

**Your key responsibilities will involve**:

- Provide packaged and private clients with appropriate information relating to their needs
- Undertake client intake and assessments, including planning, monitoring and regular reviews
- Assist clients in understanding of their package spend and the choices available to them
- Ensure practices are within applicable legislation while recognising and respecting the client’s right
- Actively promote and refer clients to Benetas services
- Implement best practice quality models of assessment, care plan development, implementation and evaluation

**To thrive in this role you will have**:

- Demonstrable experience in case management of within aged care, home care, or allied health services
- Excellent customer service and interpersonal skills, with the ability to demonstrate empathy and understanding to older clients and their families
- A proven ability to take a holistic approach to client needs and service delivery
- A positive and proactive approach to working collaboratively within a team and the broader community
- An understanding of the issues experienced by aged care clients and their carers in the home and the differing social, spiritual and cultural needs of clients
- Competency in Microsoft Word and Excel programs
- Tertiary qualifications in a health or social services-related discipline or related experience (desirable)

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?