Care Manager/deputy Service Manager

Uniting Nareen Gardens located in Bateau Bay is seeking a Full-time Care/Deputy Service Manager to join our team
**About the Role**:
Our Deputy Service Managers play a pivotal leadership role within the Uniting team, guiding and supporting a multidisciplinary care team to deliver high-quality, person-centred care. With a strong focus on clinical governance and service excellence, this role ensures that care practices are safe, evidence-based, and aligned with regulatory standards. As a key leader, the Deputy Service Manager drives continuous improvement, builds team capability, and fosters a culture that enhances the physical, psychological, social, and spiritual wellbeing of our consumers—helping them achieve their goals and build resilience.
This is a Permanent Full-time position based at our Nareen Gardens facility, located in Bateau Bay NSW.
**Your Key Accountabilities**:

- Provide consistent and visible leadership in WH&S behaviours and actions within the team and department
- Ensure there is a safe working environment, and that staff are properly trained to be able to work in a safe manner
- Work closely with the Senior Leadership Team to translate business and strategic objectives into targets, tactical plans and action steps which team members can effectively implement
- Ensure team members have the necessary resources and capability to deliver high quality work.
- Regularly assess team member performance, sets objectives and establishes active development plans
- Understand industry trends and commercial implications and demonstrate knowledge of the impact department advice has on the other Directorates in Uniting
- Contribute to the development and evaluation of changes and improvements to the services provided by the department/team and ensure that changes support the viability of Uniting.
- Financial Management, Operational Processes, Consumer Management
- Monitor unplanned leave and shift variations to make sure there is stability for consumers and follow-up on inconsistencies
- Participate in return-to-work programs for your team members, so that appropriate action is taken to facilitate safe, timely and durable return to work outcomes
- Your attention to personal safety and risk management will contribute to a safe workplace

**Qualifications, Experience & Skills**:

- Current registration with AHPRA
- Ideally experience in a care manager or service manager/deputy service manager role in aged care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
- Insight into the changes occurring within aged care sector
- Great communication and customer service skills and the ability to get along easily with others
- A gift for working collaboratively with a team and confident flying solo
- Confident in giving and receiving feedback
- Able to problem solve, negotiate, mediate, and resolve conflict
- Great understanding of Work Health and Safety principles and risk management practices

Even better
- Degree /Diploma or higher in the relevant field of study
- Postgraduate qualifications in aged care, health service management or similar
- Certification from Case Management Society (CMSA).

Benefits for you
- Training & Development: Hands-on training, development, and mentoring with a leading provider.
- Positive Impact: Join an organisation that positively impacts clients and the community.
- Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
- Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
- Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
- Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
- Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
- Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

**Click here to find learn more about our great benefits**: Benefits of working at Uniting
**Pre-employment Checks**:
Ready to Join Us?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginati