Mepacs Emergency Response Operator

3 days ago

Chelsea Heights, Australia Peninsula Health Full time

**- Chelsea Heights location**
- **Competitive Salary and Salary Packaging**:

- **Onsite Car Parking**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

MePACS is Personal Alarm Call Service operated by Peninsula Health providing call services to over 40,000 elderly, disabled or vulnerable members of the community to support their independence and safety in the home and community. The MePACS Emergency Response Service is the first point of contact for clients who are experiencing a medical emergency.

A career as an Emergency Response Operator can be very rewarding, the first few minutes of an emergency are critical, early help can save lives.

The Emergency Response Operators are customer focused individuals working across a 24 hour, 7 day rotating roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during intense medical emergencies whilst taking detailed notes, the leadership to make a decision, and maintain a critical link between our clients, emergency services and client’s families, and as such are a highly valued role within our organisation and community.

Rostered shifts are 4 days on and 4 days off on a 7 day rotational basis which incorporates:

- Day shifts: 7am-3pm, 8am-4pm, 9am-5pm
- Afternoon shifts: 1pm - 9pm, 3pm - 11pm
- Night shifts: (approx. every 7-8 weeks) 11pm - 7pm

Key Responsibilities
- Respond to Medical Emergency Alarm Events
- Respond to Lone Workers and Personal Duress alarm calls
- Conduct daily welfare checks for clients who have missed a daily call
- Respond to inbound calls to MePACS
- Determine the type of event reported and facilitate dispatch of appropriate services
- Maintain accurate notes in the internal database
- Contact clients and conduct testing of MePACS Alarm Pendants
- Liaise with Emergency Services to secure response

**What You Need**

We anticipate you will have:

- Level 1 First Aid Certificate prior to commencement
- Confident and positive verbal and written communication skills
- Touch typing
- Ability to work under pressure with competing demands within tight time schedules
- Available to work all shifts, dayshifts, afternoon shifts and night shifts across a 24 hour rotational roster.
- This position requires specific compliance checks, you will need to be prepared to complete a NDIS Screening Check and receive a Clearance prior to commencement if successful

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time**
Selection Criteria

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