Housing Manager

At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.

**Role Overview**:
This is an exciting opportunity to join UnitingSA’s team as the Manager Housing Services. This role will lead and coordinate a skilful housing portfolio team to deliver a highly responsive and professional tenancy and housing management service across a diverse property portfolio. The role is responsible for providing advanced leadership, direction, and coaching to their housing team to deliver successful tenancies.

**Key Responsibilities**
- Provide role clarity and ongoing feedback to direct reports on their performance ensuring their development needs are met
- Work collaboratively with the leadership team in the overall management of the service
- Engage effectively with the team and build a positive team culture which embraces diversity
- Ensure staff action leases, bonds, rent payment options, inspections, breach of tenancy notices, neighbour complaints, tenancy tribunal hearings, and the end of tenancy process.
- Appropriately manage performance of the team including formal performance reviews and training and development plans
- Oversee the operations of your team to ensure effective utilization of available resources and control of service and capital costs
- Direct, monitor, and lead the staff in the development and implementation of strategies and work plans to achieve the Organisation’s vision and mission
- Create an environment of continuous improvement, teamwork, and a commitment to doing things right
- Ensure sound cost management strategies are implemented and managed, taking in to account programming and assets cost
- Lead policy and procedure development and oversee systems/processes that comply with all funding contracts, Tier 2 accreditation, NRAS and legislative requirements for effective service delivery.
- Ensure that Quality Systems are embraced and enhanced in line with organisational expectations

**Skills & Experience**:

- Extensive experience in the community housing and retirement living sectors
- Experience in policy development in a housing context
- Demonstrated ability to lead and engage a team
- Experience in tenancy/property management is highly desirable
- Knowledge of current Residential Tenancy legislation
- Knowledge of the Retirement Villages Act and Regulations
- Sound knowledge of alternate housing options available to people who are homeless or experiencing housing stress
- High level communication and interpersonal skills with ability to deal with people from diverse backgrounds and complexity
- Knowledge of program development and continuous improvement processes
- Skills in property and financial management in a community housing context

In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community’s most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance