Service Technician

6 days ago

Wetherill Park, Australia Husqvarna Full time

Unit/Department Description:
To ensure prompt and efficient diagnosis, service and/or repairs to all lines of Husqvarna equipment presented to the workshop in a manner which supports a commitment to excellence in customer service and operational profitability.

Position/Job Description:

- Customer satisfaction
- Profitability

Essential Duties:

- Efficient and effective repair of Heavy User customer equipment
- Develop Heavy User customer relationships
- Adding value to customers through increased productivity, accuracy and reduced operating costs
- Technical support and training of Heavy User customers
- Growing local Heavy User service potential
- 72 hour turnaround on all service jobs

Preferred qualifications:

- Excellent mechanical aptitude
- Experience in repairs of equipment with small 2 and 4 stroke engines
- Basic hydraulic and electrical knowledge preferred
- Forklift licence

Skills and Capabilities:
Judgment/Decision Making, Problem Solving, Integrity, Resourcefulness, Individual time management, Independence, Stress Management, Customer Focus, enthusiastic, self motivated, flexible, Relationship Building, Team orientated, Reliable, accurate, ability to read schematic drawings/product diagrams & IPL’s, basic mathematics, Team Player

Internal and External Contacts/Customers:

- Excellent interpersonal kills both verbal and written
- Effective and active listening skills
- Influencing skills
- Positive contributor to the Husqvarna Team

Reporting Relationship:
Direct Reports - N/A

Indirect Reports - N/A

Budget Responsibility:
Direct responsibility and control - N/A

Indirect influence and contribution - N/A

Measure of Success:
Contribution:

- Service and repair all in coming equipment. Determining extent, type and cost of repairs.
- Placement of orders for spare parts for quoted projects and commonly required spare parts.
- Maintain documentation of repairs and quotes
- Pre-delivery of equipment
- Assess warranty claims
- Housekeeping in work area.

Performance indicator:

- Accuracy/quality of repairs
- Timeliness of repairs
- Customer complaints
- Profitability of workshop
- Accurate diagnosis of faults
- Accurate & Lean parts supply
- Accuracy of Job Cards, quotes
- Maintenance of repair register
- Initiatives generating improvement and streamlining of processes
- Presentation of work area
- # of warranty claims

Contribution:

- Monitor customer satisfaction with services and products

Performance Indicator:

- Customer feedback/complaints log
- Number of customers using service
- Profitability of workshop
- Repeat business

Contribution:

- Actively work across departments to effect timely communication for the HU customer.

Performance Indicator:

- Timeliness and accuracy
- Effective interdepartmental communication

Contribution:

- Contribute to successful operation of team and branch. Extending beyond own duties where required to assist team members and drive profitable and successful outcomes for HU customers and Husqvarna.

Performance Indicator:

- Peer Feedback
- Motivation
- Dedication
- Professionalism

Contribution:
WH&S
- Be committed to maintaining a safe and healthy workplace consistent with company policy and individual well being.
- 0 LTI’s
- 0 Compensation claims
- 0 Near miss incidents
- Participation in workplace inspections and risk assessments

Last date to apply:
12 December 2024

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