Technical Claims Officer

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

As the Technical Claims Officer, you will support the Claims team in their role, to engage and drive active emergency assistance cases both during and outside business hours, to proactively manage relationships with key stakeholders such as underwriters, cost containers, and investigators.- Be a referral point on complex coverage, liability and high value matters- Reviewing and approving payments and claims decisions- Provide ongoing coaching to develop Claims Officers’ knowledge- Expertise in the identification and management of fraud & recovery matters- Support Claims Leadership team in handling a specific area of complex claims
- This role requires the availability to be on-call at night for our Emergency Assistance team (for 1 week approximately once per month)._

Let’s talk about you

With previous experience in a similar role, you bring strong technical (travel) insurance skills, along with a passion and energy for delivering an exceptional customer experience.

Your ability to multi-task, adapt and deliver results in a fast-paced environment will see you set up for success. You are a motivated self-starter who can work autonomously, with a growth culture mindset and a willingness to learn and develop new skills.

You are comfortable leveraging your written and verbal communication skills to engage with stakeholders at all levels and possess highly developed time management and organisational skills which supports competing priorities.

What we’re looking for:
- Attention to detail and time management skills- Ability to work full time and be part of a rotating on call roster- Microsoft Office skills, especially Excel, Word and Sharepoint- Ability to embrace change and deal with ambiguity- Calm under pressure- Insurance specific qualifications e.g. RG 146 (preferred)

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.