Regional Operations Manager

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

A Regional Operations Manager is the fundamental driver of the success of a regional collection of branches. The Regional Operations Manager in conjunction with the Regional Manager, will lead and motivate a large team of Branch Managers, as well as customer facing and technical servicing roles to own the future together. This role will be based at our Hume Branch and will require travel to 11 branches across the region.

**Your new role awaits**:

- Demonstrate Safety Leadership by leading and contributing to Coates Safety First - Zero Harm safety culture
- Review branch compliance reports in conjunction with Branch Managers to ensure policy, procedures and best practice principles are upheld
- Develop, set and ensure action plans are in place to achieve budgets for the branch network in alignment with Business Unit and National strategy
- Drive exceptional customer service standards through the team with reference to the branch and area NPS score
- Train, develop and monitor performance of branch managers and their employees whilst ensuring each employee understands their own development program and participates in this to reach their targeted competency levels
- Monitor and review reports on fleet repairs, servicing, stock control and stock takes to confirm adherence to company policy

**What you’ll bring to the role**:

- Relevant tertiary education is preferred
- Experience in a management position with responsibility for multiple branch locations
- Proven ability to implement and maintain a safety culture
- Exceptional skills in mentoring and coaching of employees and managers
- Strong verbal communication, interpersonal and written communications skills
- Ability to build relationship with both internal and external stakeholders
- Budgeting and financial reporting

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you.