Centre Manager

3 days ago

Crows Nest, Australia City Cave Crows Nest Full time

**About the Opportunity**

We have an exciting opportunity for two (2) experienced **Centre** **Managers** to lead our newest centre to success (sales and customer service focused). Open to your choice, we are looking for a **Centre Manager** and an **Assistant Centre Manager.**

This role will be responsible to oversee all areas of centre operations through leading and coaching your team, driving sales growth, and executing operational requirements.

**Remuneration**:

- $55,000 - $65,000 + Super + Monthly Bonus structure
- Ability to earn an additional monthly bonus

**Location**: Crows Nest, NSW.

**Hours**: Full time (38 hours), flexible with days and times (business is open 9am-9pm, 7 days a week)

**About You**:

- Customer service focused with a positive attitude
- Prior experience leading and managing a team & consistently meeting/exceeding sales targets
- Responsible, organised, and efficient
- A background or interest in health and wellness is desired but not essential

**Key Responsibilities**:

- Overall operational control and performance of the City Cave Centre
- Maintain sales and second line of income targets
- Merchandising of inventory
- Administration and Diary Management
- Complete water chemistry test and treat effectively
- Respond to all customer feedback and enquiries promptly
- Complete marketing for the centre
- Ensure that dress standards are maintained by all staff in the centre
- Ensure that the customer service needs and expectations are exceeded daily
- Monthly Stocktake
- Ensure the facility remains clean and well presented at all times
- Make sure all Float Rooms are clean and dry between clients
- Make sure all infrared Sauna Rooms are cleaned and prepped for the next client
- Recruitment and new staff inductions to centre
- Performance Reviews
- Massage Therapist Management
- Brand compliance
- Supplier Communication

**Why work for us? City Cave Benefits**:

- Work for the leading brand in float, sauna, and massage therapies in Australia
- Join a team that ensures we always aim to satisfy our clients and continually set our standards higher
- Supportive work environment with plenty of career progression opportunities
- Discounted City Cave services
- Outstanding Bonus structure

We are a busy Centre and open until 9 pm, 7 days per week so the ability to work the evenings is highly desirable.

**Join this amazing company by clicking APPLY now**

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Visa sponsorship

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Crows Nest, NSW 2065: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Staff management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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