Regional Customer Support Operator

1 day ago

Wollongong, Australia NSW Trains Full time

**Regional Customer Support Operator**:

- Organisation/Entity: NSW Trains- Job category: Administration & Office Support- Job location: Wollongong, NSW, AU, 2500- Job reference number: 97360- Employment type: Permanent Full-Time- Salary range: $79823.0-$88750.0**You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.**
***
**Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.**

**In this role, you'll**:
Play an important role in the provision of real-time support and quality service to internal stakeholders and NSW TrainLink customers.

Be part of a team at the Regional Customer Support Centre and reporting to the Lead Operator, your day to day will vary in a range of ways that assist in smooth operations. You could respond to a customer telephonic query, monitor platforms for cleanliness and safety, respond to ticketing query, help a customer with a lost bag, live incident response, assisting with scheduled testing, and more.
Working in-person from the Customer Service Centre Wollongong, this permanent, full time position offers job security, training, and growth opportunities. Its a great opportunity where no 2 days are the same and you really get an opportunity to make a difference. Please note that this is a permanent holiday relif role where you would be required to work in rotational shifts.

**Please **click here** to view the role description.**

**About you**

You bring demonstrated customer service experience and proven ability to deliver positive customer outcomes in an operational or service delivery environment. You are someone who can work autonomously and are a natural problem solver. You are known for your resilience and attention to detail.

You have a flexible and adaptive nature, great interpersonal skills, strong communication skills, good situational awareness, and would like a role that allows you to provide a positive impact on the community.
This role is a 24/7 role requiring a mix of morning, afternoon and nigh shifts. To be successful this you must be prepared to work in a shiftwork environment.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This is an in-person, on-site role.**

**Applications close: 11:59pm Tuesday 3rd December 2024.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

**Job Segment**:Customer Service

  • Customer & Network Ops Coordinator

    1 week ago

    Wollongong, Australia NSW Government -Regional and Outer Metropolitan Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Regional Manager

    1 day ago

    Wollongong, Australia For Health Group Full time

    Regional Manager - Illawarra Region Join a national leader in accessible healthcare About Us At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth, you'll be joining...

  • Regional Manager

    24 hours ago

    Wollongong, New South Wales, Australia ForHealth Group Full time $80,000 - $120,000 per year

    Regional Manager – Illawarra RegionJoin a national leader in accessible healthcareAbout UsAt ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually.As part of the ForHealth, you'll be joining a...

  • Support Worker

    2 weeks ago

    Wollongong, Australia Your Choice Home Care Full time

    _**Make a difference with a rewarding career!**_ Here at Your Choice HomeCare we are passionate about delivering reliable, high quality aged care, disability support and a range of other home services. Our clients enjoy the benefit of remaining in their own home where they are most comfortable. We are seeking Support Workers for **Casual** and **Part Time...

  • Business Support Assistant

    5 days ago

    Wollongong, Australia Elouera Home Support Full time

    **About Elouera Home Support** Elouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD. We are seeking a Business Support Assistant to join our dedicated small office team in...

  • Regional Manager Southern

    2 weeks ago

    Wollongong, Australia NSW Department of Communities and Justice Full time

    Division: Public Guardian - Location: Wollongong, NSW, AU, 2500 - Req ID: 74012 **Regional Manager Southern - NSW Trustee and Guardian** - Ongoing full-time vacancy. 35 hours per week. - Location: Wollongong three days a week minimum and/or two days’ work from home or other office location as agreed. Flexible and hybrid working options are available. -...

  • Business Support Assistant

    4 days ago

    Wollongong, New South Wales, Australia Elouera Home Support Full time $84,000 - $86,000 per year

    About Elouera Home SupportElouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD.We are seeking a Business Support Assistant to join our dedicated small office team in Wollongong,...

  • Customer & Network Ops Coordinator

    1 week ago

    Wollongong, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Wollongong, NSW, AU, 2500- Job reference number: 86422- Employment type: Permanent Full-Time- Salary range: $119898.0-$128893.0**About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of...

  • Community/disability Support Worker

    1 week ago

    Wollongong, Australia Advantage Healthcare Support Full time

    **About the Job** Do you enjoy helping people and making their lives better? Do you enjoy the outdoors and socializing? If this sounds like you, we would love to hear from you! We are currently looking for empathetic, fun, caring and outgoing people to join our diverse driving team to assist our NDIS clients in their daily outings and...

  • Regional Manager Inclusive Employment Australia

    2 weeks ago

    Wollongong, Australia Bamara Full time

    **Introduction**: About Bamara We bring years of experience and authentic engagement in regional, remote, and urban locations to our services. Over the past 8 years,bamara has work with people to support them as they achieve their goals. Bamara delivers services in communities across New South Wales, the Northern Territory, and Queensland. Our focus is on...