Product Owner

The Identity Systems Section is seeking the services of an experienced Product Owner to join the Identity Management System Program team in the Department.

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

- Engaging with business stakeholders and providing input into the strategic vision, development, and execution of product roadmaps aligned with program objectives;
- Driving the implementation of modern product ownership methodologies, fostering best practices, and upskilling business and cross-functional teams in product ownership principles;
- Collaborating closely with stakeholders, including government agencies, technical teams, and business units, to define product requirements, prioritise initiatives, and ensure alignment with organisational goals;
- Conducting research, competitive analysis, and user studies to identify opportunities for product enhancement and innovation;
- Contributing to the program backlog through writing features and user stories with clear and testable acceptance criteria;
- Overseeing the entire product lifecycle, from ideation to working software, ensuring products meet high standards of quality, usability, and compliance within a government context;
- Providing mentorship, guidance, and training team members to cultivate a culture of continuous improvement and accountability in product ownership.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

- Team product backlog including, feature definition documents, and user stories;
- Product and sprint visions, customer journey maps, system demonstration presentations;
- Product mock ups and process flow diagram to support features and user stories;
- Feedback analysis - customer/end user.

**Working arrangements**:
**Essential criteria**:

- 4+ years proven experience in product ownership, preferably within the government sector or complex IT programs
- Stakeholder Engagement and Communication Skills - Exceptional communication and stakeholder management skills, capable of engaging with diverse audiences, including technical and non-technical stakeholders. - Describe a scenario where you had to navigate and manage conflicting priorities among stakeholders with varying interests in a government-related project. How did you ensure effective communication, alignment, and decision-making across these stakeholders? What strategies did you employ to address potential conflicts and drive consensus toward achieving project goals?
- Strategic Thinking and Innovation - Strategic thinker with a track record of driving innovation, problem-solving, and delivering impactful solutions in a regulated environment. - Can you share an example of a situation where you identified an opportunity for innovation or improvement within a government IT program or a similar regulated environment? Describe the steps you took to explore this opportunity, assess its viability, and implement the proposed solution. How did this initiative align with the overarching program objectives and contribute to its success?
- Leadership and Team Development - Demonstrate ability to lead and inspire teams, fostering a collaborative and results-driven environment. - Discuss a specific instance where you led a team through a period of transition or change in product ownership methodologies. How did you motivate and empower the team to adopt new practices and principles? Share the strategies you used to upskill team members in product ownership, fostering a culture of outcomes and continuous learning. What were the key outcomes or impacts of these efforts on team performance and product delivery?