Customer Service Officer

Bendigo & Goldfields Regions, VIC, Australia, 3550
- Residential Services
- Permanent
- Closing on: Jun 1 2025

**Empowered to Shine**
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

**Our Team**

Eaglehawk Home works in a friendly and dynamic environment. We’re looking for a Customer Service Officer (CSO) to be the backbone of our administrative operations in our residential aged care home. This is a great opportunity for an experienced administrator/receptionist looking to take the next step in their career, or a health / community professional looking for a role off the floor. Additionally, it’s a great opportunity to engage with the residents and make a difference to someone’s day.

**The Role**:

- Provide administrative support functions for the site
- Perform reception/switchboard and administrative duties to meet customer needs
- Ensure promotional resources and information about Benetas is accessible and disseminate appropriate information to clients/families
- Conduct orientation tours of the site when delegated by the manager
- Perform administrative tasks as delegated by the manager
- Maintain office inventory and records
- Schedule meetings and arrange conferences, training and site events

**About you**:

- Experience performing reception and administrative tasks in a fast paced environment
- An interest in spending time with the elderly, and demonstrated empathy and kindness towards them
- High level of verbal and written communication skills
- A high attention to detail, accuracy and effective time management skills
- Experience in staff rostering and general payroll related enquiries would be highly desirable
- A formal administrative qualification or study in a relevant discipline is highly desirable
- The annual flu immunisation and a commitment to receiving the immunisation each year

**Why Benetas?**
- Permanent, part-time
- Not-for-profit salary packaging up to $18,300 per year - offering you more take home pay with less tax
- Paid training hours to build your skills
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. And know that by your side, you have a team of caring colleagues who’ve got you. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, **APPLY NOW