Service Manager

**Job no**: 497538 **Work type**: Full time **Location**: Northern Suburbs **Categories**: Residential Care Professional **_Why Choose Amana Living?_** Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. **Our Benefits** - Competitive rates - Salary packaging benefits up to $18,550 - School holidays childcare assistance - Continued superannuation contribution for employees who are on paid on unpaid parental leave - Health and wellbeing programs and more - Ongoing training and development to keep your skills growing. - Access to our Employee Assistance Program At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference **_ The Role_** **_ Key responsibilities:_** - Lead clinical teams, ensuring the care provided to residents meets and exceeds the organisation’s clinical care standards - Monitor, manage and report clinical KPIs, ensuring proactive and timely action is taken to identify and mitigate risks - Monitor and manage financial KPIs ensuring targets are achieved and action is taken to identify and mitigate risks - Ensure audits are undertaken in accordance with planned schedules and all operations comply with organisational policy and procedures which meet statutory and regulatory requirements - Contribute to the preparation of the facility’s operating budget and manages operations effectively to remain within budgets - Coordinate and lead regular resident and relative meetings - Provide regular updates and monitoring of the facility’s plan for continuous improvement - Ensure staffing rosters adequately support the site, communicating and working with HR in the recruitment, onboarding and retention of a valued and skilled workforce - Conduct regular staff performance reviews, address performance gaps and initiate improvement plans in collaboration with HR - Provide after hours/on call support, escalating incidents where appropriate to the Operations Manager/General Manager of Residential Care **_ About you_** Extensive facility management experience in an Aged Care environment Previous experience in overseeing funding assessments and submissions and submissions Sound knowledge and previous experience working with people living with dementia Proven leadership and people management skills Excellent change management skills with a proven record of leading and implementing significant strategic and operational change Demonstrated ability to manage finances and operate within budgetary requirements Strong communication and interpersonal skills **_ Essential Criteria:_** - Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies - Ability to obtain a National Police Clearance _(within 6-months validity)_ - Successful completion of pre-employment form and reference checks - NDIS Screen Check (or willingness to obtain) - Willingness to undergo a Bankruptcy check - _Valid WA drivers licence_ - Nursing registration with AHPRA (Registered Nurse) **_ How to apply_** - If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately._ **Advertised**: 21 Oct 2025 W. Australia Standard Time **Applications close**: **Position Description