Incident Response Service Officer

Primary Location

Perth - GFF
Job Description Summary

Provide site attendance at incidents on a first response basis and make an initial assessment as to appropriate and prudent incident response actions required to protect road users as a result of the incident and return traffic flow to normal operation, in liaison with any emergency services that may also be responding.
About the Role

About the Opportunity

Service Stream's Transportation division are currently seeking an Incident Response Service Officerto join our growing company. You will be responsible for providing site attendance at incidents on a first response basis and make an initial assessment as to appropriate and prudent incident response actions required to protect road users as a result of the incident and return traffic flow to normal operation, in liaison with any emergency services that may also be responding.

Nature of position: Permanent, Full Time

Location: Perth GFF

Reporting Line: Contract Manager

Key Responsibilities

This role is responsible to:
- Provide site attendance at incidents on a first response basis and make an initial assessment as to the appropriate and proven incident response actions required to protect road users as a result of the incident and return traffic flow to normal operation in liaison with any emergency services that may also be responding.- Ensure RNOC is kept updated on any statuses of incidents on a regular basis.- Undertake patrols on approved routes during the required times including but not limited to:
- Driving the route-
- Identifying any incident or potential incident that could affect driver safety or impede the flow of traffic-
- Identifying any road anomalies and respond to or carry out relevant works required-
- Proactively respond to all incidents in accordance with all policies, procedures, SWMs and SWI's.- Ensure attendance at all mandatory training.- Ensure the collection and provision of all road traffic intelligence to Road Network Operations Centre (RNOC).- Provide stakeholder engagement to increase incident response and road user education.- Removal of debris within the road network in accordance with relevant Safe Work Instructions.- Ensure the recording of details of all incidents and events that IRS attend within the Job and Asset Management Systems (JAMS) and Main Roads incident Management System - WebEOC.- Ensure an exceptional level of customer service to all internal and external stakeholders at all times.- Ensuring the maintenance of a safe work environment for yourself, your colleagues and the general public.- Ensuring the continuous dynamic risk assessment and utilisation of the risk and escalation tool for all incidents attended.- Ensuring comprehensive pre-starts conducted on all shifts.- Ensuring the escalation of incidents in accordance with incident response procedures.- Ensuring vehicle cleanliness and uniform minimum standards policies are adhered to.- Ensuring readiness for shift start time.- Ensuring compliance with all safety management procedures- Provide assistance with additional and alternative duties as required including but not limited to the following:
- Assistance within Tunnel Operations where required- Provide assistance to IRSS with the investigation and resolution of complaints- Developing and maintaining strong, effective working relationships with key stakeholders both internally and externally

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities._
- We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

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