Client Facilitator

**_Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other_**
- Southern Cross Care QLD has an opportunity for a a proactive and self-directed full-time Client Facilitator to join our Community Team working from our Gold Coast office._

**What can Southern Cross Care Queensland offer you?**
- **Competitive salary package + super + benefit of NFP salary sacrifice options**:

- **Opportunity to join a growing organisation with a great staff culture, ongoing individualised training, Employee Assistance Program for employees and their families and other support programs**

**What is the role?**

As a Client Facilitator for the Gold Coast and surrounding area, you will ensure delivery of client focused services that effectively meet the customer’s needs, while promoting functional independence, wellness and lifestyle choices.

You will be required to:

- Undertake SCCQ Home Care intake and on-boarding process.
- Facilitate customer and network engagement in the customer service plan.
- Monitor and keep up to date all customer documentation.
- Coordinate to ensure that customer’s physical, social, emotional and clinical needs are met; including liaison with medical professionals as required.
- Analyse the engagement of each customer with SCCQ and suppliers.
- Implement strategies engaging customers to ensure compliance with clinical, support and professional
standards.
- Participate in the “On Call” system.
- Manage the implementation of support systems that encourage the involvement of relatives, friends and community to the extent defined by the customer.
- Maintain professional relationship with suppliers and contractors and monitor contractor performance and report workplace safety incidents and hazards.
- Liaise with internal and external provider representatives to improve service quality and administrative effectiveness.
- Oversee and approve individual client monthly statement within approved timelines and delegations.
- Coordinate / Case Manage care services for customers within budget targets.
- Complete mandatory training and requirements for annual certification to maintain knowledge and skill base.
- Assist in the induction of staff into SCCQ.
- Ensure Workplace Health and Safety processes are followed in accordance with SCCQ policies, procedures and processes.
- Promote education and workplace performance that support safe workplace practices.
- Other tasks as required.

**What you will bring to the role?**
- Qualifications in Nursing or Allied Health (desired)
- Current Senior First Aid and CPR (desired)
- Extensive experience with complex care or support management
- Strong knowledge of DSS Home Care Consumer Directed Care
- Strong conflict resolution and negotiation skills
- Ability to manage time effectively and prioritisation skills
- Excellent problem-solving skills with a solutions focus
- Previous experience working within Sales targets, upselling and cross selling
- Exceptional interpersonal skills and the ability to relate to a variety of people
- Good phone manner including the ability to develop rapport with clients
- Demonstrated ability to work autonomously
- Intermediate skills in Microsoft Office

**Who is Southern Cross Care Queensland?**

***
Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

**How can you apply?**

If you are a Facilitator ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you.

***
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- Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us._

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