Customer Service Specialist

2 days ago


Mont Albert, Australia Drake International Full time

**MONT ALBERT LOCATION**:

- ** $65K - $75K + SUPER + COMMS ($80K - $85K OTE)**:

- ** MUST HAVE EXISTING TELSTRA EXPERIENCE**

**ROLE**

**KEY ACCOUNTABILITIES**
- Coordination and delivery of ICT solutions.
- Identifying customer needs.
- Handling complaints and escalations.
- Working in a KPI-driven environment.
- Troubleshooting and solving a variety of scenarios.
- Supporting our Business Technology Advisers and Account Managers.
- Developing capability and technology knowledge of Telstra business products and services.

**KEY SKILLS AND EXPERIENCE REQUIRED**
- A passion for business technology solutions.
- Excellent presentation, communication, and organisational skills.
- Customer-centric who always puts the customer first.
- Experience in a KPI-driven environment.
- Self-motivated and a team player.
- Strong systems and IT skills.
- Deadline orientated.

**BENEFITS**
- Supportive team culture where we combine big brand capability with small business passion and creativity.
- Access to sales capability programs, technology accreditation and ongoing career development and training.
- Dealing with clients across a wide range of industries.
- Market-leading product and service offering for business customers.
- Attractive reward and recognition program.
- We really care about our team, our customers, and our brand.



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