Digital UX/UI Designer

Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Sydney, NSW, AU, 2020- Job Ref No: 66141- Employment Type: Fixed Term Full-Time- Salary Range: $120423.0-$134872.0**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW - you have the chance to be part of creating a lasting legacy that will benefit generations to come.
- **Fantastic opportunity to utilise your Design skills to achieve outstanding outcomes for the organisation and customers**:

- **Fixed Term Full Time Opportunity (12 months) - Sydney location
- Hybrid way of working**

**About us**

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

**The Division**

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal network strategies and place plans across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

**The opportunity**

We have a Fixed Term Full Time Opportunity for a** UX Designer **to join the Customer Strategy & Technology division in the Customer Strategy and Experience branch. This role is responsible for collaborating with software development and product management teams to deliver continual development and enhancement of the TfNSW digital products. The role will provide advice and guidance across the TfNSW digital product suite to ensure consistency of experience. You will be a team player with strong communication and presentation skills. This role sits within a highly skilled hybrid team, who have multiple touch points across the business. So this is a great opportunity to get exposure.

**What you will be involved in**:

- The role of the UX Designer will understand the business and customer needs and transform those into intuitive customer journeys and interfaces.
- Design usable, visually appealing and engaging user centric products and workflows. Be responsible for design decisions throughout the software development lifecycle.
- Contribute to the team with user research, workflow and wireframe design to drive improvements in customer experience across a suite of products.
- Develop interactive high resolution prototypes and conduct user testing to ensure prototypes meet usability requirements.
- Collaborate with system architects, software and test engineers and end-users to generate a set of acceptance test requirements to ensure the user requirements have been met.

**About you**
- Tertiary qualifications in a relevant discipline and/or extensive equivalent experience in UX design for software products.
- Demonstrated proficiency and experience in engaging and translating business stakeholder requirements to deliver UX/or Web Design end-to-end solutions in line with technology policies and standards.
- Strong communication and presentation skills that see you presenting your designs and research findings to business stakeholders
- Ability to be pragmatic, design around constraints and adapt to changing requirements
- Demonstrated expertise with standard tools - such as Figma, MIRO, Mural and ideally Dovetail.
- Experienced in running a range of user research activities which may include survey creation, user interviews, contextual interviews, running user focus groups and usability testing

Please click here to view a copy of the role description.

**We are the community we serve**

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work